Growth-Focused Universal Banker

Citi; Washington; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Paid time off

Job summary

Citi is seeking an entry-level Universal Banker to support sales and service activities at a Citi branch in Washington, DC area. You will assist with basic account openings, handle service requests, and drive opportunities through the sales process while ensuring compliance and risk controls.

The role emphasizes clear communication, customer relationship building, and collaboration with segment partners. A high school diploma and relevant banking experience are required.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Written communication

Verbal communication

Customer service

Sales

Education

High School diploma or equivalent

Job description

Citi is seeking an entry-level Universal Banker to support sales and service activities at a Citi branch in Washington, DC area. You will assist with basic account openings, handle service requests, and drive opportunities through the sales process while ensuring compliance and risk controls.

The role emphasizes clear communication, customer relationship building, and collaboration with segment partners. A high school diploma and relevant banking experience are required.