Branch Banking Advisor - Customer Experience & Sales

M&T Bank Corporation; Potomac (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller to support branch operations in Potomac, Maryland. You will provide friendly service, handle transactions, and offer banking solutions to meet customer needs while promoting digital tools.

The role emphasizes customer-centric service, adherence to risk controls, and collaboration with team members to resolve inquiries and drive the branch experience.

Qualifications

• High school diploma or equivalent and at least 1 year of proven retail sales or customer service experience.
• Strong verbal and interpersonal communication skills.
• Ability to handle difficult customer conversations and work under time constraints.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Assist with branch operations and complete customer transactions accurately.
• Identify opportunities to refer customers to banking partners and solutions.
• Adhere to AML/BSA/KYC processes and resolve customer inquiries.
• Provide exceptional service and participate in lobby management.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

M&T Bank Corporation is seeking a Teller to support branch operations in Potomac, Maryland. You will provide friendly service, handle transactions, and offer banking solutions to meet customer needs while promoting digital tools.

The role emphasizes customer-centric service, adherence to risk controls, and collaboration with team members to resolve inquiries and drive the branch experience.