Branch Associate

Platinum Coastal Group; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site customer service representative in Wilmington, North Carolina. You will welcome and assist customers onsite, explain routine services, and help with everyday branch transactions.

With a friendly, professional approach, you will be the first point of contact for visitors. The role emphasizes face-to-face interaction with customers, clients, and partners.

Qualifications

• Strong interpersonal skills with a customer-focused mindset.
• Ability to explain routine services clearly.
• Comfortable working in a fast-paced, on-site environment.

Responsibilities

• Welcome and assist customers onsite.
• Explain routine services and processes.
• Support transactions, requests, or account-related service as appropriate.
• Coordinate with branch teammates to resolve customer needs.

Skills

Customer service

Branch administration

Associate

Job description

• Support transactions, requests, or account-related service as appropriate
• Coordinate with branch teammates to resolve customer needs

Primary Responsibilities

• Welcome and assist customers onsite
• Explain routine services and processes
• Support transactions, requests, or account-related service as appropriate
• Coordinate with branch teammates to resolve customer needs

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,branch administration,associate