Branch Associate

SouthernCarlson, Inc.; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

SouthernCarlson, Inc. in Round Rock, TX is seeking a Branch Associate to greet customers, answer inquiries, and support sales and branch operations. You will build relationships, identify upsell opportunities, and ensure the showroom remains inviting and well organised.

The role requires 1+ year in sales or customer service, strong communication, initiative, and a tech‑savvy approach. A high school diploma is required and bilingual abilities are a plus.

Qualifications

• High School Diploma required.
• 1+ year in sales, customer service, or sales support.
• Clear, friendly, and professional communication.
• Growth mindset and initiative to help without being asked.
• Ability to learn products quickly and anticipate customer needs.
• Bilingual is a plus.
• Tech-savvy with ability to navigate systems.

Responsibilities

• Greet customers and deliver exceptional service.
• Answer inquiries by phone or email and upsell when appropriate.
• Learn customer needs and build strong relationships.
• Support branch operations and assist sales reps.
• Keep showroom organized and merchandised.

Skills

Sales experience

Customer service

Clear communication

Initiative

Tech-savvy

Bilingual a plus

Education

High School Diploma

Tools

CRM systems

Job description

Branch Associate – Full Time

Location: Round Rock, TX

Schedule: Monday – Friday | Daytime Schedule

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

• Provide Fanatical Service – We treat every challenge like our own, going above and beyond to exceed expectations.
• Act With Urgency – In our industry, every second matters. We respond quickly with solutions.
• Earn & Maintain Trust – Trust is the foundation of our relationships with customers, vendors, and coworkers.
• Continuously Improve – We challenge ourselves to improve every process, every experience, and every interaction.

What You’ll Do

As a Branch Associate in Chesapeake, you’ll be at the heart of our operation—supporting customers, sales teams, and branch operations:

Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.

Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.

Support branch operations by assisting sales reps and managers, and pulling orders.

Keep our showroom organized, merchandised, and ready to impress.

Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!

What You Bring

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn our products and anticipate customer needs.
• Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
• Tech‑Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail‑Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus!

Why You’ll Love Working With Us

• Steady Monday–Friday, daytime schedule
• A collaborative, supportive culture
• Opportunities for career growth and advancement
• Competitive benefits: Health, Dental, Vision
• 401(k) with company match
• Paid time off

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at‑will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.