Branch Manager - Field Operations

SouthernCarlson, Inc.; Chattanooga (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off and Holidays

Job summary

SouthernCarlson, Inc. in Chattanooga is seeking a Branch Manager to lead daily operations, drive financial performance, and deliver exceptional customer service.

You will oversee personnel, sales, inventory, and distribution processes while fostering a culture of safety, accountability, and respect. The ideal candidate will show strong leadership, strategic thinking, and the ability to develop teams for long-term success.

Qualifications

• Excellent leadership, time management, and project management skills.
• Ability to motivate, train, and develop employees.
• Strong verbal and written communication skills.
• Proven customer service and relationship-building abilities.
• Clean driving record (DMV report required).

Responsibilities

• Lead the branch team with effective communication, motivation, and clear performance expectations.
• Develop and implement strategies to meet growth and profitability goals.
• Manage all aspects of branch operations, including financial performance, personnel, inventory, and vendor relationships.
• Coach, train, and develop employees to ensure high performance and engagement.
• Review financial indicators to measure branch success and identify improvement opportunities.
• Ensure compliance with all safety, DOT, Hazmat, and employment regulations.
• Manage fleet resources to meet daily customer service and delivery requirements.
• Oversee warehouse slotting, storage layout, and inventory control to maximize efficiency and accuracy.
• Maintain clean, safe, and organized facilities that reflect company standards.

Skills

Leadership

Team management

Communication

Customer service

Education

Bachelor’s degree

Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Branch Manager

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our foundation on service, trust, and a commitment to providing professional-grade solutions that keep our customers running strong.

We offer the broadest selection of high-quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed.

At SouthernCarlson, Our Promise Means More™—because how we serve matters just as much as what we deliver.

Our Core Values – OUR PROMISE MEANS MORE™

Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience.
Family Environment – We’re a nationwide company with a local, family-like feel at every branch.

Position Overview

We’re hiring a Branch Manager to lead daily operations, financial performance, and customer service excellence at our branch. This position is ideal for a strong leader who thrives on developing teams, optimizing branch performance, and driving results through collaboration and service.

As Branch Manager, you’ll oversee personnel, sales, inventory, and distribution processes while maintaining a culture of safety, accountability, and respect.

What You’ll Be Doing

• Lead the branch team with effective communication, motivation, and clear performance expectations.
• Develop and implement strategies to meet growth and profitability goals.
• Manage all aspects of branch operations, including financial performance, personnel, inventory, and vendor relationships.
• Coach, train, and develop employees to ensure high performance and engagement.
• Review financial indicators to measure branch success and identify improvement opportunities.
• Ensure compliance with all safety, DOT, Hazmat, and employment regulations.
• Manage fleet resources to meet daily customer service and delivery requirements.
• Oversee warehouse slotting, storage layout, and inventory control to maximize efficiency and accuracy.
• Maintain clean, safe, and organized facilities that reflect company standards.
• Collaborate with other Branch Managers and the Regional Operations Manager to drive consistency, efficiency, and best practices across the region.

You May Be a Good Fit If You Have:

Excellent leadership, time management, and project management skills
Ability to motivate, train, and develop employees
Strong verbal and written communication skills
Proven customer service and relationship-building abilities
Strong reasoning, problem-solving, and math aptitude
Clean driving record (DMV report required)
Professional appearance consistent with the construction industry
Industry and product knowledge preferred
Bachelor’s degree and/or 3+ years of experience in a related leadership role

Why You’ll Love It Here

Competitive Compensation – Base salary + bonus

Collaborative Family Culture – Team-first environment built on trust and respect

Career Growth Opportunities – We promote from within and support long-term success

Comprehensive Benefits:

• 401(k) with Company Match
• Paid Time Off and Holidays

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.