Bilingual Branch Associate

SouthernCarlson, Inc.; Lilburn (GA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO and holidays

Job summary

SouthernCarlson, Inc. in Lilburn, GA is hiring a Branch Associate to serve as front counter, greet customers, and support sales teams.

The role involves answering inquiries, upselling, assisting with orders, keeping the showroom tidy, and coordinating with internal teams. Hours are Mon-Fri daytime; hourly pay varies with experience; benefits include medical, dental, vision, 401(k), PTO.

Qualifications

• 1+ year in sales, customer service, or sales support.
• High School Diploma required.
• Experience in warehouse a plus.

Responsibilities

• Greet customers, answer inquiries by phone or email, and deliver service.
• Build customer relationships by learning needs and upselling.
• Support branch operations with sales reps and managers.
• Keep showroom organized and merchandised.
• Assist with order fulfillment and troubleshoot product questions.
• Coordinate with internal teams to resolve issues.
• Ensure safety and efficient warehouse layout.

Skills

Sales experience

Customer service

Communication

Growth mindset

Initiative

Relationship building

Tech-savvy

Organized & detail-oriented

Bilingual

Education

High School Diploma

Job description

Overview

We’re Hiring a Branch Associate — Front Counter Associate supporting customers, sales teams, and branch operations.

Schedule: Monday–Friday | Day Shift. Hourly range: Dependent on experience.

What You’ll Do

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone or email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales representatives and managers and pulling orders.
• Keep showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions.
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with internal teams (Sales, Purchasing, and Customer Service) to resolve issues and ensure smooth order fulfillment.
• Perform other duties as assigned to support operational success.

What You Bring

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn products and anticipate customer needs.
• Initiative: Proactive team player who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a great customer experience.
• Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus

Why You’ll Love Working With Us

• Compensation: Hourly
• Team Culture: Family-oriented, collaborative environment
• Comprehensive Benefits: Medical, Dental, Vision
• Retirement: 401(k) with company match
• Time Off: Paid Time Off (PTO) and holidays
• Career Growth: Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.