Branch Ambassador

Jobtailor; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Capital One in Plano, TX is seeking a customer-facing Teller to handle high-volume cash transactions and deliver friendly, hospitality-driven service within a community-focused branch. You will educate clients on digital banking tools and recommend suitable solutions.

The role requires strong communication, cash-handling experience, and the ability to work a flexible schedule including weekends. Training sessions are part of the onboarding process to ensure regulatory compliance.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• 6 months of cash handling experience.
• Associate’s degree preferred.
• 2+ years of Retail or Customer-facing experience preferred.
• G-Suite proficiency preferred.
• Strong written and oral communication skills preferred.
• Flexible schedule, including weekends.
• Ability to attend required training sessions.
• Ability to lift up to 25 pounds and stand/move for extended periods.
• Regular and consistent attendance.
• Must be able to support surrounding Branches within 50 miles.

Responsibilities

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing.
• Maintain accuracy and compliance with security, audit, BSA/AML, and federal regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify client needs and recommend appropriate digital tools or banking solutions.
• Greet customers and provide hospitality-focused service throughout the branch.
• Balance high-volume operations with a community-focused customer experience.
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations.
• Adapt to business-driven schedule adjustments.
• Attend required training sessions.

Skills

Cash Handling

Retail Customer Service

BSA/AML Compliance

G-Suite Proficiency

Strong Communication

Education

High School Diploma

GED

Equivalent Certification

Associate’s degree (preferred)

Tools

G-Suite

Job description

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and compliance with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client needs and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service throughout the branch
• Balance high-volume operations with a community-focused customer experience
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Adapt to business-driven schedule adjustments
• Attend required training sessions

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree (preferred)
• 2+ years of Retail or Customer-facing experience (preferred)
• Proficient in G-Suite (preferred)
• Strong written and oral communication skills (preferred)
• Available to work a flexible schedule, including weekends
• Ability to attend all required training sessions, which may occur on a different schedule than the primary shift
• Ability to lift up to 25 pounds and move/stand for extended periods
• Regular and consistent attendance
• Must be able to support surrounding Branches within a 50 mile radius as needed
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment.

Highest-signal resume keywords

• Cash Handling Experience
• Retail Customer Service
• BSA/AML Compliance
• G-Suite Proficiency
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Cash Transactions
• Negotiable Instrument Processing
• Mobile Banking Education
• Remote Deposit Capture
• Contactless Payments

Soft Skills

• Customer Hospitality
• Adaptability
• Community-Focused Service

Certifications & Qualifications

• High School Diploma
• GED
• Equivalent Certification

Industry Keywords

• Retail Banking
• Federal Regulatory Standards
• Audit Compliance
• Flexible Schedule
• Branch Support