Branch Ambassador

Jobtailor; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Capital One in Baton Rouge is hiring a Teller to handle high-volume cash transactions and educate clients on mobile banking and digital tools. You will greet customers with hospitable service, support nearby branches, and adapt to a changing schedule, including nights and weekends.

The role requires a High School Diploma or equivalent, 1 year in retail or customer service, and cash-handling experience. BSA/AML and regulatory compliance are essential for daily operations.

Qualifications

• Minimum 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Flexible schedule including nights and weekends.
• Ability to attend required training sessions, possibly outside primary shift.

Responsibilities

• Execute high-volume cash transactions including deposits, withdrawals, and complex negotiable instrument processing.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards.
• Greet customers and provide hospitality-focused service throughout the branch.
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations.
• Work changing schedules, including nights and weekends, as required by business needs.

Skills

Cash Handling

Retail Customer Service

BSA/AML Compliance

G-Suite Proficiency

Flexible Schedule Availability

Education

High School Diploma

GED

Equivalent Certification

Tools

G-Suite

Job description

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client needs and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service throughout the branch
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Work changing schedules, including nights and weekends, as business needs require

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Available to work a flexible schedule, including nights and weekends
• Ability to adapt to business-driven schedule adjustments
• Ability to attend all required training sessions, potentially outside the primary shift
• Ability to lift up to 25 pounds and stand/move for extended periods
• Regular and consistent attendance
• Preferred: Associate’s degree
• Preferred: 2+ years of Retail or Customer-facing experience
• Preferred: Proficient in G-Suite
• Strong written and oral communication skills
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with security and regulatory standards. Proficient in educating clients on digital banking tools and providing exceptional customer service in a retail environment.

Highest-signal resume keywords

• Cash Handling Experience
• Retail Customer Service
• BSA/AML Compliance
• G-Suite Proficiency
• Flexible Schedule Availability

Hard Skills

• Cash Transactions
• Deposits
• Withdrawals
• Negotiable Instrument Processing
• Digital Banking Solutions
• Remote Deposit Capture
• Contactless Payments

Soft Skills

• Strong Communication Skills
• Customer Hospitality
• Adaptability

Certifications & Qualifications

• High School Diploma
• GED
• Equivalent Certification

Industry Keywords

• Retail Banking
• Federal Regulatory Standards
• Audit Compliance
• Client Education