Universal Banker

Capital One; Rockville (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading financial institution in Rockville is seeking a Branch Ambassador to enhance customers' banking experience. You will connect with customers, ensure compliance with banking policies, and support various branch operations. Candidates should have at least a High School Diploma and experience in retail, sales, or customer service. A minimum of 6 months of cash handling experience is required. This role offers the chance to work in a dynamic environment, engaging with customers effectively.

Qualifications

• Must have at least 1 year of retail, sales, or customer service experience.
• Requires a minimum of 6 months of cash handling experience.

Responsibilities

• Connect with customers and assist with technology challenges.
• Ensure compliance with bank policies and Federal regulations.
• Support various branch operations and cash handling needs.
• Educate customers on banking services using digital tools.

Skills

Customer service

Cash handling

Retail experience

Digital literacy

Education

High School Diploma, GED, or Equivalent Certification

Job description

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Responsibilities

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.