Branch Ambassador

Capital One; Annapolis (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Capital One in Annapolis is hiring a Branch Ambassador who blends hospitality with technology. You’ll be the face of the branch, guiding customers through routine transactions while showcasing mobile banking, remote deposit, and contactless payments.

You’ll listen to needs, build relationships, and connect clients with the right tools and services. The role requires reliability, a customer-first mindset, and the ability to work nights or weekends as needed.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Handle high-volume cash transactions with accuracy.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Actively listen to needs and match them with banking solutions.
• Greet customers and deliver hospitality in a fast-paced, people-oriented setting.

Skills

Cash handling

Customer service

Retail experience

Relationship-building

Digital banking tools

Education

High School Diploma or GED

Job description

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• The Guardian of Trust & Accuracy You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing with 100% accuracy. You maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• The Digital Concierge You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner

Essential Functions (Included, but not limited to)

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.