Branch Admin & Customer Support Specialist

Trane Technologies; Portland (OR); On-site; USD 75,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies, a world leader in creating comfortable, sustainable climate solutions, is hiring a Branch Office Administrative Assistant to support branch operations, customers, and daily admin tasks at our Portland, OR site.

You will process orders, coordinate service scheduling, manage data entry, prepare reports, and assist with onboarding and travel arrangements while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of administrative or office coordination experience, ideally in a service or operations environment.
• Strong communication, customer service, and interpersonal skills.
• Proficiency with standard office software (email, spreadsheets, word processing).

Responsibilities

• Branch Operations Support: process purchase orders, invoices, and expense submissions; coordinate service scheduling and technician dispatch; ensure accurate data entry for work orders and customer accounts.
• Customer Service: provide timely, professional support via phone, email, and in-person interactions; schedule appointments and route inquiries.
• Administrative Support: prepare reports and presentations; assist with meetings, travel, calendar management; onboarding coordination for new hires; handle confidential information.

Skills

Communication

Customer service

Multitasking

Organizational skills

Attention to detail

Independent work

Education

High school diploma

Associate degree preferred

Tools

ERP systems

CRM systems

Service management platforms

Job description

Trane Technologies, a world leader in creating comfortable, sustainable climate solutions, is hiring a Branch Office Administrative Assistant to support branch operations, customers, and daily admin tasks at our Portland, OR site.

You will process orders, coordinate service scheduling, manage data entry, prepare reports, and assist with onboarding and travel arrangements while maintaining confidentiality and professionalism in a fast-paced environment.