Branch Accounting Support Specialist (917)

abcsupply; Beloit (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Paid vacation

Paid holidays

Life insurance

Disability insurance

Flex spending

Employee assistance program

Job summary

ABC Supply is seeking a dedicated Help Desk/Accounts Support specialist to be the first point of contact for callers and customers, handling routine accounting inquiries and payments processing with PCI compliance in mind.

You will use ServiceNow, Five9, ProKeep and other tools to manage tickets, resolve inquiries, and coordinate invoice and account maintenance requests across a high-volume work environment in Beloit, WI.

Qualifications

• 1-2 years of Help Desk or Customer Service experience required.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• High attention to detail and accuracy.
• Comfort with managing a high volume of calls and emails.
• Understanding of accounting concepts such as debits, credits, and cash application.

Responsibilities

• Respond promptly and professionally to incoming calls, emails, and ProKeep chats.
• Research and communicate findings on customer payments, short pays, and cash application details.
• Accept and process customer payments accurately and securely to ensure PCI compliance.
• Provide guidance and troubleshoot common questions related to systems, programs, and processes.
• Handle requests for invoices, statements, and account maintenance (address changes, delivery preferences, etc.).
• Payment processing tasks and refund procedures.
• Work within ServiceNow, Five9, Prokeep, and other support tools to manage ticket queues and escalations.

Skills

Help desk experience

Customer service

Verbal & written communication

Time management

Attention to detail

Cash application basics

Accounting concepts (debits/credits)

Tools

ServiceNow

Five9

ProKeep

Microsoft Office

Job description

ABC Supply is North America's largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

About the Role:

Serves as the first point of contact for internal callers and external customers seeking assistance with routine accounting inquiries and procedures. Provides foundational customer service and payment processing support and general guidance and triage of Branch process and procedure.

What You'll Do:

• Respond promptly and professionally to incoming calls, emails, and Prokeep chats
• Research and communicate findings on customer payments, short pays, and cash application details
• Accept and process customer payments accurately and securely to ensure PCI compliance
• Provide guidance and troubleshoot common questions related to systems, programs, and processes
• Handle requests for invoices, statements, and account maintenance (address changes, delivery preferences, etc.)
• Payment processing task (is this redundant based on bullet 3) and refund procedures
• Average cost, Inventory Adjustment, journal entries and write off request transaction process and procedure ( I might be losing it, but this bullet wording confuses me with 'process and procedure' also write off and journal entry requests same same?)
• Work within ServiceNow, Five9, Prokeep, and other support tools to manage ticket queues and escalations.

Essential Qualifications:

1. 1-2 years of Help Desk or Customer Service experience
2. Excellent verbal and written communication skills
3. Strong organizational, time management, and problem-solving abilities
4. High attention to detail and accuracy
5. Comfort with managing a high volume of calls and emails
6. Understanding of accounting concepts such as debits, credits, and cash application

Key Skills & Tools:

• Incident management software, Microsoft Office Suite core applications (Word, Excel, Teams)
• Payment processing, cash application, journal entries
• Follow escalation protocols for unresolved issues

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.