Branch Accounting & Payments Support Specialist

abcsupply; Beloit (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Paid vacation

Paid holidays

Life insurance

Disability insurance

Flex spending

Employee assistance program

Job summary

ABC Supply is seeking a dedicated Help Desk/Accounts Support specialist to be the first point of contact for callers and customers, handling routine accounting inquiries and payments processing with PCI compliance in mind.

You will use ServiceNow, Five9, ProKeep and other tools to manage tickets, resolve inquiries, and coordinate invoice and account maintenance requests across a high-volume work environment in Beloit, WI.

Qualifications

• 1-2 years of Help Desk or Customer Service experience required.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• High attention to detail and accuracy.
• Comfort with managing a high volume of calls and emails.
• Understanding of accounting concepts such as debits, credits, and cash application.

Responsibilities

• Respond promptly and professionally to incoming calls, emails, and ProKeep chats.
• Research and communicate findings on customer payments, short pays, and cash application details.
• Accept and process customer payments accurately and securely to ensure PCI compliance.
• Provide guidance and troubleshoot common questions related to systems, programs, and processes.
• Handle requests for invoices, statements, and account maintenance (address changes, delivery preferences, etc.).
• Payment processing tasks and refund procedures.
• Work within ServiceNow, Five9, Prokeep, and other support tools to manage ticket queues and escalations.

Skills

Help desk experience

Customer service

Verbal & written communication

Time management

Attention to detail

Cash application basics

Accounting concepts (debits/credits)

Tools

ServiceNow

Five9

ProKeep

Microsoft Office

Job description

ABC Supply is seeking a dedicated Help Desk/Accounts Support specialist to be the first point of contact for callers and customers, handling routine accounting inquiries and payments processing with PCI compliance in mind.

You will use ServiceNow, Five9, ProKeep and other tools to manage tickets, resolve inquiries, and coordinate invoice and account maintenance requests across a high-volume work environment in Beloit, WI.