BPR Project Manager, Enterprise Systems & AI

Apple, Inc.; Sunnyvale (CA); On-site; USD 121,000 - 249,000; Full time

Job summary

AppleCare Technologies in Sunnyvale, CA seeks an experienced BPR Project Manager to lead mid-to-large scale cross-functional programs spanning hardware, software, and service systems. You will partner with diagnostics engineers, TPMs, IS&T, and business stakeholders to drive design, requirements, and implementation.

The role emphasizes technical credibility, data-driven decisions, governance, and change readiness to ensure scalable, enterprise-wide improvements.

Qualifications

• Bachelor's degree in a technical discipline as listed.
• 4+ years in engineering project management or tech program management.
• Experience leading cross-functional engineering programs.

Responsibilities

• Plan and lead multiple complex technical projects, balancing scope, schedule, and budget constraints with engineering feasibility and long-term platform health.
• Drive the technological design process, from requirements definition and user stories to solution architecture, vetting, and selection.
• Lead geographically dispersed, cross-functional teams spanning engineering, operations, and third-party partners to ensure solutions are well-architected, integrated, and sustainable.
• Leverage strong business understanding of service operations, including hardware, repair, diagnostics, service process, and customer journey contexts to translate and drive clear scope and objectives into technology development project lifecycles.
• Partner with data scientists, solution architects, and various engineering teams (diagnostics, hardware repair, service quality, and others) to define technically grounded requirements and evaluate architectural options, including Artificial Intelligence and Machine Learning (AI/ML) and automation.
• Manage project risk by identifying technical dependencies, integration risks, and testability concerns throughout the project lifecycle.
• Facilitate capital planning for new projects and scope changes, including business justifications, systems strategy, and strategic roadmaps.
• Ensure engineering and business teams are prepared for system and process changes through design and system playback reviews, User Acceptance Testing (UAT) support, cutover deployment activities, and change management.

Skills

Cross-functional collaboration

Technical leadership

Program management

AI/ML awareness

Change management

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or closely related technical discipline

Master's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or closely related technical discipline

Tools

SAP

Job description

AppleCare Technologies in Sunnyvale, CA seeks an experienced BPR Project Manager to lead mid-to-large scale cross-functional programs spanning hardware, software, and service systems. You will partner with diagnostics engineers, TPMs, IS&T, and business stakeholders to drive design, requirements, and implementation.

The role emphasizes technical credibility, data-driven decisions, governance, and change readiness to ensure scalable, enterprise-wide improvements.