BPO Process Optimization Analyst

Clearbrook Group Services Inc.; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Clearbrook Group Services Inc. is seeking a results‑driven professional to drive outsourcing, process optimization, and analytics across Argo business units.

You will leverage data to identify efficiency opportunities, set performance SLAs with partners, and train stakeholders to adopt standardized processes. Responsibilities include managing multiple vendors, creating process maps, and ensuring quality controls while collaborating with internal customers to implement improvements.

Qualifications

• 2–3 years experience in underwriting, claims, or financial operations.
• 1–2 years business analysis with dashboards/reports for insights.
• Vendor management experience with setting and maintaining SLAs.
• Exposure to project management across multiple stakeholders.
• Bachelor’s degree required.
• Excellent written and verbal communication skills.
• Strong problem solving and analytical abilities.
• Strong organizational skills and prioritization.
• Advanced MS Office knowledge.
• Experience with Tableau or Power BI a plus.

Responsibilities

• Create value and capacity across Argo units via outsourcing, process optimization, and automation.
• Use data to identify opportunities for efficiency and standardization.
• Pull data to evaluate performance, identify issues, and inform decisions.
• Communicate data insights with the business and outsourcing partners.
• Set SLA goals with outsourcing partners and manage performance.
• Prepare process maps and training with outsourcing partners.
• Collaborate with internal customers to update materials as required.
• Transition new tasks to outsourcing partners using project management techniques.
• Communicate across management, vendors, and stakeholders to drive efficiency.
• Act as primary contact for changes and issues regarding outsourced/automation work.
• Serve as SME on task fulfilment for business partners.
• Ensure Quality Controls; perform root cause analysis.
• Provide channels for exception routing, query resolution, and feedback.
• Other duties as assigned.

Skills

Business analysis

Vendor management

Project management

Communication

Analytical skills

Dashboards

Power BI

Tableau

MS Office

Education

Bachelor's degree

Tools

MS Office

Tableau

Power BI

Job description

Clearbrook Group Services Inc. is seeking a results‑driven professional to drive outsourcing, process optimization, and analytics across Argo business units.

You will leverage data to identify efficiency opportunities, set performance SLAs with partners, and train stakeholders to adopt standardized processes. Responsibilities include managing multiple vendors, creating process maps, and ensuring quality controls while collaborating with internal customers to implement improvements.