Analyst, Business Process Outsourcing

Farm Family; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Farm Family, a specialty property and casualty insurance brand, seeks an Operations Analyst to optimize outsourcing, automate processes, and drive data-driven decisions. You will connect Argo business units with partners to meet service levels and deliver efficiency across operations.

Ideal candidates have 2–3 years in underwriting/claims or financial operations, plus 1–2 years in business analysis with dashboards, and vendor management experience. A bachelor’s degree is required.

Qualifications

• 2-3 years of experience in underwriting, claims, or financial operations.
• 1-2 years of experience performing business analysis with dashboards and reports.
• Experience managing a vendor and setting/maintaining service levels.
• Exposure to project management with multiple stakeholders.
• Bachelor’s degree required.
• Excellent written and verbal communication skills.
• Strong analytical, problem solving and organizational skills.
• Advanced MS Office and experience with Tableau/Power BI a plus.

Responsibilities

• Create value and capacity across Argo units via outsourcing, optimization, and automation.
• Use data to identify efficiency opportunities and standardize processes.
• Evaluate performance from data and inform business decisions.
• Communicate with business and outsourcing partners on performance.
• Set SLAs and manage partners to meet outcomes.
• Prepare process maps, manuals, and provide training with outsourcing partner.
• Collaborate with internal customers to update materials as required.
• Transition tasks to outsourcing partners using project management methods.
• Communicate across management and stakeholders to drive efficiency.
• Act as primary contact for changes and issues related to outsourced/ automated work.
• Serve as SME on task fulfillment and ensure quality controls.
• Perform root cause analysis for quality issues.
• Provide channels for exception routing and feedback.

Skills

Underwriting / Claims experience

Financial operations

Business analysis

Dashboard creation

Vendor management

Project management

MS Office Suite

Tableau

Power BI

Communication skills

Problem solving

Organizational skills

Education

Bachelor’s degree

Tools

Tableau

Power BI

MS Excel

Job description

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Job Description DUTIES AND RESPONSIBILITIES

• Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.
• Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.
• Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions.
• Utilize this data in regular communication with the business and outsourcing partners.
• Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.
• Prepare process maps, procedure manuals and conduct training with outsourcing partner.
• Work directly with internal business customers to build, review and update such materials as required.
• Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.
• Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.
• Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.
• Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.
• Ensure that Quality Controls are in place.
• Perform root cause analysis where quality issues occur.
• Provide appropriate channels for exception routing, query resolution, and business feedback.
• Other duties as assigned.

QUALIFICATIONS

• 2-3 Years of Experience in Underwriting, Claims, or Financial Operations
• 1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights
• Experience in managing a vendor and/or the setting and maintaining of operational Service Levels
• Exposure to Project Management spanning multiple stakeholders
• Bachelor’s degree required
• Excellent written and verbal communication skills, including listening skills
• Strong problem solving and analytical skills
• Strong organizational skills with the ability to balance and prioritize competing demands
• Advanced working knowledge of MS Office Suite
• Experience working with analytical tools and dashboards such as Tableau or Power BI a plus
• Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
• Comfortable working alone and in teams

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.