Box Office Ticket Seller #JR100436

City of Peoria; Peoria (AZ); On-site; USD 18,000 - 25,000; Part time

Job summary

The City of Peoria is seeking a part-time seasonal position to provide excellent customer service at Peoria Sports Complex events, selling and distributing tickets on game days. The role runs January through March, with peak hours in March and potential additional events throughout the year.

Ideal candidates will have strong customer service abilities, computer proficiency, and experience with cash handling and balance reporting. Availability during evenings, weekends, and holidays is required.

Qualifications

• No minimum education requirements as stated.
• Previous customer service, computer, cash handling and balance experience preferred.
• Strong work availability during the Spring Training Season (January through March, annually) preferred.

Responsibilities

• Processes in-person and phone ticket sales for Spring Training games and events at the Peoria Sports Complex.
• Assists with customer service, exchange and relocation issues.
• Trouble shoot ticket issues from patrons who purchased from third-party sellers.
• Assist customers accessing their tickets via MLB Ballpark app.
• Prints and verifies tickets through orders purchased via phone and internet.
• Prepares daily cash balance reports for end-of-day balancing.
• Answer incoming calls and provide information regarding upcoming events.
• Performs related duties as assigned.

Skills

Customer service

Computer skills

Cash handling

Balance experience

Education

No minimum requirements

Tools

MLB Ballpark app

Job description

Minimum Requirements:

Education:

• no minimum requirements

Experience:

• Previous customer service, computer, cash handling and balance experience preferred

Licenses/Certifications/Special Requirements:

• Strong work availability during the Spring Training Season (January through March, annually) preferred.

Hourly Rate: $15.54/hr

The purpose of this position is to provide excellent customer service at all Peoria Sports Complex events while selling and distributing tickets on the day of the game. This is a part‑time, seasonal position, and runs January through March with the majority of work hours during the month of March for Spring Training, with opportunities to work other Sports Complex events throughout the year.

Essential Functions:

• Processes in‑person and phone ticket sales for Mariners and Padres Spring Training games and additional events hosted at the Peoria Sports Complex.
• Assists with customer service, exchange and relocation issues.
• Trouble shoot ticket issues from patrons who purchased from third‑party sellers.
• Assist customers accessing their tickets via MLB Ballpark app.
• Prints and verifies tickets through orders purchased via phone and internet.
• Prepares daily cash balance reports for end of day balancing.
• Answer incoming calls and provide information regarding any and all upcoming events.
• Performs related duties as assigned.

The ideal candidate for this position will have:

• Ability to work flexible schedule, including nights, weekends and holidays required.
• Advanced computer skills required.
• Must portray strong problem solving skills, including listening, identifying and resolving problems in a calm and friendly manner.
• Strong customer service skills required.

To view the full job description, work environment and physical demands click here.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.

If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!

Get an inside look at the Culture of Peoria

We are PEORIA!

Professional, Ethical, Open, Responsive, Innovative, Accountable

During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [e-mail] or 623-773-7100.

An Equal Employment Opportunity Agency.

Peoria es una Agencia de Igualdad de Oportunidad de Empleo.