Box Office Ticket Seller

City of Peoria, AZ; Peoria (AZ); On-site; USD 18,000 - 25,000; Part time

Job summary

The City of Peoria, AZ is seeking a part-time, seasonal ticket agent for the Peoria Sports Complex during Spring Training. This role focuses on delivering excellent customer service and handling on-site and phone ticket sales for Mariners and Padres games.

Work January through March, with most hours in March, plus opportunities to work other events. Applicants should have strong computer skills, cash handling experience, and a calm, friendly demeanor to resolve issues and assist guests.

Qualifications

• Previous customer service, computer, cash handling and balance experience preferred.
• Advanced computer skills required.
• Strong problem solving and calm, friendly demeanor.
• Flexible schedule including spring training season.

Responsibilities

• Process in-person and phone ticket sales for Spring Training games.
• Assist customers with exchanges and relocations.
• Troubleshoot ticket issues from third-party sellers.
• Print and verify tickets from orders via phone and internet.
• Prepare daily cash balance reports for end of day balancing.
• Answer incoming calls and provide event information.

Skills

Customer service

Computer skills

Cash handling

Balance reporting

Problem solving

Tools

MLB Ballpark app

Job description

Application Deadline:December 27, 2026Department:Sports ComplexMinimum Requirements:Education:no minimum requirementsExperience:Previous customer service, computer, cash handling and balance experience preferredLicenses/Certifications/Special Requirements:Strong work availability during the Spring Training Season (January through March, annually) preferred.Hourly Rate: $15.54/hrTell me more.....The purpose of this position is to provide excellent customer service at all Peoria Sports Complex events while selling and distributing tickets on the day of the game. This is a part-time, seasonal position, and runs January through March with the majority of work hours during the month of March for Spring Training, with opportunities to work other Sports Complex events throughout the year.Essential Functions:Processes in-person and phone ticket sales for Mariners and Padres Spring Training games and additional events hosted at the Peoria Sports Complex.Assists with customer service, exchange and relocation issues.Trouble shoot ticket issues from patrons who purchased from third-party sellers.Assist customers accessing their tickets via MLB Ballpark app.Prints and verifies tickets through orders purchased via phone and internet.Prepares daily cash balance reports for end of day balancing.Answer incoming calls and provide information regarding any and all upcoming events.Performs related duties as assigned.The ideal candidate for this position will have:Ability to work flexible schedule, including nights, weekends and holidays required.Advanced computer skills required.Must portray strong problem solving skills, including listening, identifying and resolving problems in a calm and friendly manner.Strong customer service skills required.To view the full job description, work environment and physical demands click here.About PeoriaThe City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!Get an inside look at the Culture of PeoriaWe are PEORIA!Professional, Ethical, Open, Responsive, Innovative, AccountableApplication Process:Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [e-mail] or 623-773-7100.An Equal Employment Opportunity Agency.Peoria es una Agencia de Igualdad de Oportunidad de Empleo.