Box Office Ticket Agent

ASM Global; Long Beach (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Legends Global is seeking a Box Office Ticket Agent at the Long Beach Convention & Entertainment Center. The role involves selling tickets, handling Will-Call orders, and providing excellent customer service during events.

You will manage cash, balance daily receipts, and answer questions about prices, seating, and upcoming shows. Prior box office or guest services experience is preferred and flexibility for varied hours is expected.

Qualifications

• High school diploma or GED.
• 1 or more years related experience and/or training.
• Or equivalent combination of education and experience.
• Box office or guest services background preferred.

Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Skills

Money handling

Communication skills

Data entry

Problem solving

Independent work

Customer service

Education

High school diploma or GED

1+ year related experience

Equivalent education/experience

Box office or guest services background preferred

Tools

Ticketing software

Computer literacy

Job description

POSITION: Box Office Ticket Agent

DEPARTMENT: Box Office

REPORTS TO: Box Office Manager

FLSA STATUS: Non-Exempt

HOURLY RATE RANGE: $25 per hour

Legends Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Ticket Seller at the Long Beach Convention & Entertainment Center. Responsible for ticket sales for shows or events by performing the following duties.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Opens and or closes ticket window as required.


• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.


• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.


• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.


• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.


• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.


• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.


• Files various records and reports. Performs related clerical work as assigned.

Qualifications

• Ability to work the ticket window with minimal supervision


• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed


• Must have professional attitude and appearance

Education and/or Experience

• High school diploma or general education degree (GED)


• 1 or more years related experience and/or training


• Or equivalent combination of education and experience


• Box office or guest services background preferred

Skills and Abilities

• Ability to count money, make change accurately


• Ability to listen and follow instructions


• Ability to input data into a computer to record sales transactions


• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information


• Good problem-solving skills and organizational ability


• Ability to work independently and as a member of the team


• Good customer service skills and sense of public relations

Computer Skills

To perform this job successfully, an individual should have knowledge of computers. Experience in computerized ticket systems preferred.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.