Box Office Ticket Agent – Flexible Evenings & Weekends

ASM Global; Long Beach (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Legends Global is seeking a Box Office Ticket Agent at the Long Beach Convention & Entertainment Center. The role involves selling tickets, handling Will-Call orders, and providing excellent customer service during events.

You will manage cash, balance daily receipts, and answer questions about prices, seating, and upcoming shows. Prior box office or guest services experience is preferred and flexibility for varied hours is expected.

Qualifications

• High school diploma or GED.
• 1 or more years related experience and/or training.
• Or equivalent combination of education and experience.
• Box office or guest services background preferred.

Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Skills

Money handling

Communication skills

Data entry

Problem solving

Independent work

Customer service

Education

High school diploma or GED

1+ year related experience

Equivalent education/experience

Box office or guest services background preferred

Tools

Ticketing software

Computer literacy

Job description

Legends Global is seeking a Box Office Ticket Agent at the Long Beach Convention & Entertainment Center. The role involves selling tickets, handling Will-Call orders, and providing excellent customer service during events.

You will manage cash, balance daily receipts, and answer questions about prices, seating, and upcoming shows. Prior box office or guest services experience is preferred and flexibility for varied hours is expected.