Box Office Cashier

ASM Global; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global's Box Office Cashier role seeks a friendly and dependable team member to assist guests with ticket purchases and provide excellent guest service. Evening, weekend, and holiday availability may be required.

You will handle cash and card transactions, verify payments, and support Will Call and box office operations in a busy venue environment.

Qualifications

• Must have strong customer service skills.
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.

Responsibilities

• Work is performed under general supervision, and performance is reviewed for accuracy and compliance with Box Office procedures.
• Participate in the sales of tickets at the box office.
• Verifies initial cash bank received.
• Answers patron's questions.
• Assist at patron's Box Office trouble window and fan accommodation areas.
• Assist in distributing Will Call tickets.
• Determines and collects appropriate payment for tickets issued.
• Verifies credit card purchases.
• Completes seller's reconciliations paperwork nightly.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

POSITION: Box Office Cashier

DEPARTMENT: Box Office

FLSA: Hourly/Non-Exempt/Part-time

Summary

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centres, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends

THE ROLE

We are seeking a friendly and dependable Box Office Cashier to assist customers with ticket sales and provide excellent guest service. Evening, weekend, and holiday availability may be required.

Essential Duties and Responsibilities

• Work is performed under general supervision, and performance is reviewed while in progress and upon completion for accuracy and compliance with Box Office procedures.


• Participate in the sales of tickets at the box office.


• Verifies initial cash bank received.


• Answers patron's questions


• Assist at patron's Box Office trouble window and fan accommodation areas.


• Assist in distributing Will Call tickets.


• Determines and collects appropriate payment for tickets issued.


• Verifies credit card purchases.


• Completes seller's reconciliations paperwork nightly.


• Assist in relocations of patron when necessary.


• Must meet Legends Global credit guidelines for cash handling.


• All other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


• Must have strong customer service skills.


• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.

Education and/or Experience

• Must have high school diploma or equivalent.


• One year's experience in a customer service environment


• Six months' experience in a retail or other cash-handling position


• Knowledge of computerized ticketing system preferred.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours and travel between facilities locally may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Reach with hands and arms.


• May spend long hours walking or standing.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.