Box Office Supervisor — Live Shows & Guest Services

Seattle Theatre Group; Seattle (WA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Paid safe/sick leave

Job summary

Seattle Theatre Group (STG) seeks a Show Supervisor to oversee box office operations across multiple venues in Washington. You will supervise staff, handle ticketing issues, manage holds and guest lists, and generate settlement reports for shows.

The role requires in-person, on-site work at STG venues and flexibility for evenings, weekends, and holidays. Cross-training in daytime customer service and in-person sales is included, with duties extending to respond to patron inquiries by email or

Qualifications

• Prior supervisory experience in a box office or live event venue.
• Proficiency in Ticketmaster WinHOST and Archtic ticketing software preferred.
• Must be available days, evenings, weekends and holidays.
• Strong customer service background with excellent customer service skills.
• Ability to work independently and as part of a team, adjusting to a variety of events and audience types.
• Proficiency in Microsoft 365 Office suite of programs.
• Touch typing and ten key proficiency.
• Basic math and accounting proficiency.

Responsibilities

• Supervise and assist staff on live shows, during rehearsals, evenings, weekend and holiday performances.
• Work with Front of House staff resolving seating issues.
• Resolve patron customer service issues.
• Facilitate guest lists and other artist needs.
• Fulfill client ticket orders as well as internal orders from other STG departments.
• Respond in a timely manner to email requests both day of show and in advance of show.
• Prepare box office statement and settlement reports.
• Monitor ticket holds prior to the event.
• Assist staff with ticket fulfillment.
• Print Will Call and organize additional materials such as venue access passes.
• Troubleshoot technology issues such as issues with ticketing software, scanners and printers.
• Provide assistance when needed with box office and subscriptions customer service such as engaging with patrons through email, phones and at walk‑up window.
• Coordinate staffing with Audience Services Managers.

Skills

Supervisory experience

Customer service

Microsoft 365 Office

Touch typing

Ten key

Basic math

Teamwork

Tools

Ticketmaster WinHOST

Archtic ticketing

Job description

Seattle Theatre Group (STG) seeks a Show Supervisor to oversee box office operations across multiple venues in Washington. You will supervise staff, handle ticketing issues, manage holds and guest lists, and generate settlement reports for shows.

The role requires in-person, on-site work at STG venues and flexibility for evenings, weekends, and holidays. Cross-training in daytime customer service and in-person sales is included, with duties extending to respond to patron inquiries by email or