Show Supervisor (Part-time/Casual)

Seattle Theatre Group; Seattle (WA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Paid safe/sick leave

Job summary

Seattle Theatre Group (STG) seeks a Show Supervisor to oversee box office operations across multiple venues in Washington. You will supervise staff, handle ticketing issues, manage holds and guest lists, and generate settlement reports for shows.

The role requires in-person, on-site work at STG venues and flexibility for evenings, weekends, and holidays. Cross-training in daytime customer service and in-person sales is included, with duties extending to respond to patron inquiries by email or

Qualifications

• Prior supervisory experience in a box office or live event venue.
• Proficiency in Ticketmaster WinHOST and Archtic ticketing software preferred.
• Must be available days, evenings, weekends and holidays.
• Strong customer service background with excellent customer service skills.
• Ability to work independently and as part of a team, adjusting to a variety of events and audience types.
• Proficiency in Microsoft 365 Office suite of programs.
• Touch typing and ten key proficiency.
• Basic math and accounting proficiency.

Responsibilities

• Supervise and assist staff on live shows, during rehearsals, evenings, weekend and holiday performances.
• Work with Front of House staff resolving seating issues.
• Resolve patron customer service issues.
• Facilitate guest lists and other artist needs.
• Fulfill client ticket orders as well as internal orders from other STG departments.
• Respond in a timely manner to email requests both day of show and in advance of show.
• Prepare box office statement and settlement reports.
• Monitor ticket holds prior to the event.
• Assist staff with ticket fulfillment.
• Print Will Call and organize additional materials such as venue access passes.
• Troubleshoot technology issues such as issues with ticketing software, scanners and printers.
• Provide assistance when needed with box office and subscriptions customer service such as engaging with patrons through email, phones and at walk‑up window.
• Coordinate staffing with Audience Services Managers.

Skills

Supervisory experience

Customer service

Microsoft 365 Office

Touch typing

Ten key

Basic math

Teamwork

Tools

Ticketmaster WinHOST

Archtic ticketing

Job description

Show Supervisors are responsible for overseeing Seattle Theatre Group’s (STG) live event box office operations and delivering exceptional customer service. Key responsibilities include supervising box office staff, resolving ticketing issues, managing holds and guest lists, and generating reports for show settlement. The role also involves back‑office ticket fulfillment, advance reporting, and pre‑settlement preparation. This position earns between $25.08 - $30.09/hour (midpoint $30.09) DOE, and has paid safe/sick leave.

In addition, this position is cross‑trained in daytime customer service operations, including responding to patron inquiries via email, answering phone calls, and assisting with in‑person ticket sales at the box office.

Work schedules are established monthly, with weekly hours varying based on event volume. This role requires in‑person, on‑site work, including multiple days each week at both the administrative office and event venues. Availability to work evenings, weekends, and holidays is required.

Candidates must be available to work at all STG venues, including The Paramount, The Moore, The Neptune, and The 5th Avenue Theatres, Kerry Hall, and our outdoor concert venue, Remlinger Farms in Carnation, WA.

This role may include additional duties as assigned and requires flexibility to adapt to evolving responsibilities as the organization grows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Supervise and assist staff on live shows, during rehearsals, evenings, weekend and holiday performances
• Work with Front of House staff resolving seating issues
• Resolve patron customer service issues
• Facilitate guest lists and other artist needs
• Fulfill client ticket orders as well as internal orders from other STG departments
• Respond in a timely manner to email requests both day of show and in advance of show
• Prepare box office statement and settlement reports
• Monitor ticket holds prior to the event
• Assist staff with ticket fulfillment
• Print Will Call and organize additional materials such as venue access passes
• Troubleshoot technology issues such as issues with ticketing software, scanners and printers
• Provide assistance when needed with box office and subscriptions customer service such as engaging with patrons through email, phones and at walk‑up window.
• Coordinate staffing with Audience Services Managers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• Prior supervisory experience in a box office or live event venue
• Proficiency in Ticketmaster™ WinHOST and Archtic ticketing software preferred
• Must be available days, evenings, weekends and holidays
• Strong customer service background with excellent customer service skills
• Ability to work independently and as part of a team, adjusting to a variety of events and audience types
• Proficiency in Microsoft 365 Office suite of programs
• Touch type and ten key proficiency
• Basic math and accounting proficiency

PHYSICAL REQUIREMENTS

• Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen
• Sitting/Standing/Walking – about 50% of the time is spent seated at a desk

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.