Players Club Representative

Bally's Corporation; Tiverton (RI); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Bally's Corporation seeks a Customer Service Associate in Tiverton, RI to manage Players Club accounts, assist guests with inquiries, and promote club benefits. You will staff promotions, events, and box office duties, ensuring accurate data entry in ACSC and friendly guest interactions.

The role requires strong communication skills, ability to handle high-volume guest questions, and flexibility to work various shifts in a casino environment.

Qualifications

• Must read, analyze and interpret documents and carry out instructions.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to speak, read and write English; bilingual is a plus.
• Ability to work flexible hours including days, nights, weekends, holidays.
• Excellent communication skills and ability to communicate with all levels of employees and guests.

Responsibilities

• Enter data into ACSC to create new Players Club accounts and update existing accounts.
• Answer guest inquiries related to Players Club accounts, including point balances and promotions.
• Communicate benefits and privileges of the Players Club to guests.
• Identify and recruit new Players Club members; handle email acquisition.
• Assist with promotions, events, box office staffing, and Will Call ticketing.
• Coordinate with other departments to ensure guest satisfaction.
• Complete transactions accurately and promptly while delivering outstanding guest service.

Skills

Guest service

Communication skills

Problem-solving

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Micros POS

ACSC

Total Promo

Ticketmaster

Job description

• PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.
• Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.
• Understand and properly communicate the benefits and privileges of the Players Club.
• Recognize and build relationships with frequent guests.
• Recognize abusers of the program and notify Management.
• Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
• Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
• Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
• Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
• Staff Catch a Rising Star ticket booth on show nights.
• Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
• Assist with Bus Tour greeting if required.
• Responsible for maintaining contact with other departments to ensure guest satisfaction.
• Inform management of all issues that may affect the smooth operations of the booths.
• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
• All other related duties as assigned.

Working Conditions:

• Gaming environment includes smoke, noise and bright lights.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Constantly must be able to walk, stand and sit for long periods of time.Occasionally must be able to lift up to 20lbs.Must secure appropriate RI mandated gaming licensesAbility to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from GuestsAbility to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out InstructionsAbility to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions

Ability to work flexible hours including days, nights, weekends, and holidays to specific job roleExcellent communication skills and the ability to communicate with all levels of employees and guestsThorough working knowledge of the casino’s procedures and guidelines are requiredAbility to work independently as well as part of a teamExcellent Problem-Solving Skills and Ability to Work Under Pressure

Superior customer service skills (1-3 years' experience preferred)Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employeesAbility to speak, read and write English; bilingual is a plusHigh School diploma or equivalentComputer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- Micros POS, ACSC, Total Promo, Ticketmaster

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.