Box Office Representative

Theatre Puget Sound; Seattle (WA); Hybrid; USD 19,000 - 30,000; Part time

Job summary

The Taproot Theatre is seeking Box Office Representatives to handle ticket sales, maintain the donor database, distribute will call tickets, and assist patrons with seating or ticketing issues in Seattle. You will be the frontline contact for patrons, requiring excellent customer service and accuracy with cash handling.

Responsibilities include managing inquiries by phone and email, printing will call tickets, and staying current with box-office policies.

Qualifications

• Commitment to Taproot Theatre’s mission and values.
• Excellent patron service and communication skills.
• Availability to work 2–4 evenings and Saturday shifts during productions.
• Ability to handle cash and give accurate change.
• Dependable and punctual.
• Willingness to learn ticketing software.

Responsibilities

• Receive and process in-person or phone ticket sales.
• Manage and respond to box office inquiries by phone and email.
• Print and distribute will call tickets.
• Keep box office clean and orderly.
• Maintain up-to-date knowledge of company and box-office policy.
• Review production study guides and info sheets.
• Attend productions within the first week when scheduled.

Skills

Customer service

Cash handling

Reliability

Ticketing software

Flexibility

Theatre enthusiasm

Tools

AudienceView Pro

Outlook

Excel

Word

Job description

Position Overview: Box Office Representatives handle ticket sales, maintain the constituent database, distribute will call tickets, help with seating or ticketing issues, and are the ‘front lines’ of contact with Taproot Theatre’s patrons.

Specific Areas of Responsibility

• Receive and process in-person or phone ticket sales
• Manage and respond to box office inquiries by phone and email
• Print and distribute will call tickets
• Keep box office in clean, orderly condition
• Maintain an up-to-date knowledge of company and box-office policy and procedures
• Review a provided study guide and/or info sheet for each production
• Attend each production within the first week (invited dress, previews or Opening night)

Required Qualifications/Skills

• Compatibility with Taproot Theatre’s mission and values
• Possess a love of theatre arts that translates to serving our patrons with excellent customer service
• Consistent availability to work 2-4 evenings and Saturday day/evening per week while shows are running
• Ability to handle cash and give change with accuracy
• Dependable and prompt
• Ability to learn ticketing softwar

Preferred Qualifications/Skills

• 1 year relevant experience
• Experience with cash handling, payment processing and sales
• Computer database and/or data management experience
• Familiarity with AudienceView Professional, Microsoft Outlook, Excel, and Word

Desired Qualifications

• Pay is hourly
• Scheduling is flexible by month, 3-10 hours/week depending on Taproot production schedule.
• Generous complimentary ticket policy

Occasional additional project based hours may be available.

Other Details

Equity & Inclusion: Taproot Theatre is working to become an anti-racist organization which prioritizes accessibility, transparent communication, and humanity to foster a space of belonging for all. As part of this work, employees will participate in regular trainings and discussions and be asked to support anti-racism and accessibility initiatives and policy changes, as part of their scope of work. To that end, Taproot Theatre seeks employees who demonstrate initiative to expand their own learning and competency within these areas in order to meaningfully participate in dismantling institutional racism, bias, and other systems of oppression which permeate our industry. Faith Statement: Taproot Theatre Company is incorporated as both a non-profit theatre and a religious organization. Our organization operates outside of church oversight and across denominations. Currently, all permanent Taproot staff participate in corporate prayer and self-identify as Christians. Seasonal workers and guest artists may choose not to participate in these customs and represent a diversity of backgrounds and faith traditions. Taproot Theatre welcomes people of all faith traditions who are comfortable working in a Christian environment to apply for open positions and does not preference candidates for non-director positions on the basis of religion. Physical Requirements: This position requires frequent sitting or standing, manual dexterity to operate phones, computers, and other office equipment; strong command of the English language with the ability to be understood. The work is required to be done at the Taproot box office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Public Health: Taproot Theatre Company requires every employee, volunteer, and contractor to present proof of vaccination against COVID-19. Proof of vaccination can be vaccine card (copy or photo accepted), WA state immunization printout, or verified medical record printout from medical provider.