Box Office Representative

Roundabout Theatre Company; New York (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Roundabout Theatre Company in New York seeks a friendly Box Office Representative to support ticketing operations at our Off-Broadway Steinberg Center. This full-time, non-union role focuses on outstanding customer service for subscribers and single-ticket buyers, and ensuring smooth front-of-house flow.

The ideal candidate will have experience with Tessitura or similar CRM, strong communication, reliability, and a passion for the performing arts.

Qualifications

• Experience in call center or box office customer service.
• Prior Tessitura experience (preferred) or similar CRM.
• Confident, personable and collaborative.
• Attention to detail and ability to prioritize tasks.
• Interest in the performing arts.

Responsibilities

• Handle all ticketing and customer service inquiries ensuring positive experiences and on-time house turnover.
• Maintain customer and transaction data in Tessitura and related software.
• Process house seat orders at the discretion of Box Office management.
• Answer calls and inquiries from Roundabout staff.
• Make outgoing customer service calls to ticketholders.
• Assist Box Office management with various special projects.
• Maintain and balance daily user drawer (cash counts and sign-offs).
• Keep a clean and organized box office.

Skills

Customer service

Ticketing

Call center

Communication

Teamwork

Attention to detail

Punctuality

Tools

Tessitura

Job description

Roundabout Theatre Company, one of the nation’s largest not-for-profit theatres, seeks an energetic and personable individual to join the company as a non-union, full-time Box Office Representative at their Off-Broadway venue, The Miriam and Harold Steinberg Center for Theatre. The Box Office Representative will report to the Box Office Manager and have responsibility for supporting smooth and efficient box office operations, including providing excellent customer service to Roundabout Theatre Company subscribers and single ticket buyers while ensuring efficient front-of-house traffic flow and timely curtains.

This is some of what theBox Office Representative will do:

• Handle all ticketing and customer service inquiries ensuring positive customer experiences and on-time house turnover for curtains.


• Maintain customer and transaction data in Tessitura and other related software.


• Process house seat orders at discretion of Box Office management.


• Answer calls and inquiries from Roundabout Theatre Company staff.


• Make outgoing customer services calls to ticketholders


• Assist Box Office management with various special projects.


• Maintain and balance daily user drawer (including pre and post-shift cash counts and sign-offs).


• Keep a clean and organized box office.

This is some of what theBox Office Representative should bring:

The ideal candidate will have prior Roundabout Theatre Company call center, box office or other reThe ideal candidate will have prior Roundabout Theatre Company call center, box office or other related customer service experience (call center, retail, restaurant, etc.).

Additionally, the well qualified candidate will possess:

• A confident, personable, and collaborative spirit.


• Attention to detail, excelling in organizing and prioritizing competing tasks.


• Experience as an intermediate/advanced user of Tessitura (preferred) or comparable CRM application.


• A high level of interest in/knowledge of the performing arts.


• Punctuality and reliability.

The schedule for this position is Saturday through Wednesday. It also requires the flexibility to work evening, weekend, and holiday shifts as needed.

The salary is $21.00 per hour.

Roundabout celebrates the power of theatre by spotlighting classics from the past, cultivating new works of the present and educating minds for the future.

Read more about Roundabout’s work, culture, and commitment to the future.

As a theatre company and a long-standing member of many communities, Roundabout believes in the importance of words, the impact of action, and the healing capacity of shared stories. That belief demands that we make our work accessible to all. Read ourfive-year strategic plan on how we intend to build a better Roundabout.

To this end, Roundabout Theatre Company is an Equal Opportunity Employer that strives to represent individuals from all walks of life in its workforce. We want our employment community to be a representation of the diverse world we live in. As such, we strongly encourage people from underrepresented groups to apply, and we ensure that every candidate who applies for a position at Roundabout Theatre Company is treated equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status and any other factor prohibited by law. We believe diversity in our teammates is paramount to our success as a not-for-profit theatre serving all communities in New York.

Support Our Work

As a not-for-profit organization, Roundabout Theatre Company depends on the support of our community to produce the work you love and engage our audiences and New York City students through education programming. Please consider making a gift to Roundabout today.