Box Office Operations Lead

University of New Orleans; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

LSU New Orleans is seeking an Associate Box Office Manager to oversee ticketing operations, guest services, and financial accountability while ensuring outstanding customer service. The role requires flexibility to work evenings, weekends, and holidays per event calendar.

You will lead box office staff, coordinate with promoters and vendors, manage settlements, and support venue operations for concerts, commencements, and special events with strong organizational skills and problem-solving

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Experience with computerized ticketing operations and supervision.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Coordinate and oversee all ticketing functions for events, including builds, counts, inventory, and will call operations.
• Recruit, train, supervise, and motivate box office staff, ensuring excellent guest service.
• Prepare and reconcile financial reports, balance cash receipts, and manage deposits and settlements.
• Deliver exceptional customer service and address guest inquiries professionally.
• Support ticketing software, hardware, databases, and related technology.

Skills

Customer service

Leadership

Communication

Attention to detail

Problem solving

Education

Bachelor’s degree in Accounting, Business Administration, Hospitality Management, Event Management, or closely related field

Tools

Ticketmaster Host

Archtics

Microsoft Office

Job description

LSU New Orleans is seeking an Associate Box Office Manager to oversee ticketing operations, guest services, and financial accountability while ensuring outstanding customer service. The role requires flexibility to work evenings, weekends, and holidays per event calendar.

You will lead box office staff, coordinate with promoters and vendors, manage settlements, and support venue operations for concerts, commencements, and special events with strong organizational skills and problem-solving