Box Office Manager & Ticketing Operations Lead

Colorado Chautauqua Association; Boulder (CO); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Vacation

Personal days

401(k)

Job summary

The Colorado Chautauqua Association (CCA) is seeking a Box Office Manager to lead ticketing operations for our year-round events. Based on-site in Boulder, CO with one remote day per week, the role combines ticketing strategy, CRM administration, staff leadership, reporting, and collaboration with promoters, artists, and internal teams.

The ideal candidate has 5+ years in box office management, experience with Spektrix or similar systems, and a proven track record in financial reconciliation,

Qualifications

• At least 5 years of box office management or related experience.
• Experience with ticketing and CRM platforms such as Spektrix or comparable systems.
• Experience building events, packages, subscriptions, and reports within a ticketing platform.
• Experience supervising seasonal and year‑round employees.
• Experience managing financial reconciliations, reporting, and budgets.
• Demonstrated commitment to outstanding customer service.

Responsibilities

• Oversee day‑to‑day box office and ticketing operations for Chautauqua events.
• Manage our ticketing and CRM platform, including event setup, reporting, inventory, and patron communications.
• Lead and develop the box office team, including seasonal staff.
• Analyze sales and attendance data to support business decisions.
• Partner with promoters, artists, and internal teams to deliver exceptional guest experiences.
• Ensure accurate financial reconciliation and smooth event operations.

Skills

Box office management

Customer service

Staff supervision

Financial reconciliation

Data analysis

Tools

Spektrix

CRM platforms

Financial reporting software

Job description

The Colorado Chautauqua Association (CCA) is seeking a Box Office Manager to lead ticketing operations for our year-round events. Based on-site in Boulder, CO with one remote day per week, the role combines ticketing strategy, CRM administration, staff leadership, reporting, and collaboration with promoters, artists, and internal teams.

The ideal candidate has 5+ years in box office management, experience with Spektrix or similar systems, and a proven track record in financial reconciliation,