Box Office Manager

Colorado Chautauqua Association; Boulder (CO); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Vacation

Personal days

401(k)

Job summary

The Colorado Chautauqua Association (CCA) is seeking a Box Office Manager to lead ticketing operations for our year-round events. Based on-site in Boulder, CO with one remote day per week, the role combines ticketing strategy, CRM administration, staff leadership, reporting, and collaboration with promoters, artists, and internal teams.

The ideal candidate has 5+ years in box office management, experience with Spektrix or similar systems, and a proven track record in financial reconciliation,

Qualifications

• At least 5 years of box office management or related experience.
• Experience with ticketing and CRM platforms such as Spektrix or comparable systems.
• Experience building events, packages, subscriptions, and reports within a ticketing platform.
• Experience supervising seasonal and year‑round employees.
• Experience managing financial reconciliations, reporting, and budgets.
• Demonstrated commitment to outstanding customer service.

Responsibilities

• Oversee day‑to‑day box office and ticketing operations for Chautauqua events.
• Manage our ticketing and CRM platform, including event setup, reporting, inventory, and patron communications.
• Lead and develop the box office team, including seasonal staff.
• Analyze sales and attendance data to support business decisions.
• Partner with promoters, artists, and internal teams to deliver exceptional guest experiences.
• Ensure accurate financial reconciliation and smooth event operations.

Skills

Box office management

Customer service

Staff supervision

Financial reconciliation

Data analysis

Tools

Spektrix

CRM platforms

Financial reporting software

Job description

• Location 298 Morning Glory Drive,Boulder, CO, 80302,United States
• Base Pay $65,000.00 - $72,000.00 / Year
• Job Category Ticketing, Music Venue, Theater
• Industry Ticketing, Music Venue, Theater
• Employee Type FT Exempt
• Manage Others Yes

Contact information

Description

At the Colorado Chautauqua Association (CCA), we connect people through music, arts, education, recreation, and community. As the steward of one of Colorado's most treasured National Historic Landmarks, we create meaningful experiences while preserving the site and spirit of Chautauqua for future generations.

We are seeking an experienced, customer-focused Box Office Manager to lead ticketing operations for our busy year-round events program. This role combines ticketing strategy, CRM administration, customer service leadership, staff management, reporting, and stakeholder collaboration. The ideal candidate is both detail-oriented and people-oriented, capable of balancing complex ticketing systems with exceptional patron service. This position is based in Boulder, Colorado and is on-site, with the flexibility to work remotely one day per week. Evening and weekend work is required during events and performance seasons.

What You'll Do

• Oversee day-to-day box office and ticketing operations for Chautauqua events.
• Manage our ticketing and CRM platform, including event setup, reporting, inventory, and patron communications.
• Lead and develop the box office team, including seasonal staff.
• Analyze sales and attendance data to support business decisions.
• Partner with promoters, artists, and internal teams to deliver exceptional guest experiences.
• Ensure accurate financial reconciliation and smooth event operations.

Qualifications

Required Experience

• At least 5 years of box office management or related experience.
• Experience with ticketing and CRM platforms such as Spektrix or comparable systems.
• Experience building events, packages, subscriptions, and reports within a ticketing platform.
• Experience supervising seasonal and year-round employees.
• Experience managing financial reconciliations, reporting, and budgets.
• Demonstrated commitment to outstanding customer service.

Preferred

• Experience with Spektrix ticketing system is a plus
• Familiarity with nonprofit fundraising, donor stewardship, or membership programs.
• Basic HTML knowledge.

You'll Thrive in This Role If You Are:

• A strong leader with exceptional attention to detail.
• Calm and effective when solving problems in a fast-paced environment.
• Highly organized and skilled at managing multiple priorities.
• A collaborative team player who enjoys working with diverse stakeholders.
• Adaptable, self-directed, and comfortable balancing independent work with teamwork.
• Passionate about providing outstanding guest and patron experiences.
• Work in one of Boulder's most iconic and mission-driven organizations.
• Help create memorable live music, arts, and cultural experiences.
• Lead a critical function that directly impacts guest satisfaction and event success.
• Collaborate with a dedicated team committed to hospitality, community, and lifelong learning.

Salary Range: 65,000-72,000 plus health, dental, vision, and disability insurance, along with vacation, personal days, and 401(k).

Applications will be accepted through November 13, 2026.

At Colorado Chautauqua Association (CCA), we celebrate difference and welcome its benefits. We are proud to be an equal opportunity workplace, and do not discriminate on the basis of age 40 and over, race, color, ancestry, national origin, sex, sexual orientation, gender identity, gender expression, religion, creed, disability, military status, genetic information, marital status, or any other status protected by law.