Box Office Manager (Seasonal)

East West Players; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

East West Players is looking for a Box Office Manager to ensure an excellent experience for patrons attending events. This role requires managing staff, handling ticket transactions, and providing outstanding customer service, all while supporting the nonprofit's mission to foster dialogue through the arts. Ideal candidates will have prior box office experience and strong leadership skills.

Qualifications

• Experience making quick decisions in high-pressure situations.
• Excellent customer service skills are needed.
• Ability to manage and lead a diverse workforce.

Responsibilities

• Reconcile and close out daily box office transactions.
• Assist with hiring and training of Box Office staff.
• Maintain knowledge of box office systems and procedures.

Skills

Customer service

Management

Communication

Organization

Education

2 years of Box Office experience

Expertise in a ticketing platform (Salesforce/Patron Manager preferred)

Tools

Salesforce

Patron Manager

Microsoft Office

Google Suite

Canva

Job description

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Events Professional | Project Management | People Leader | HR Generalist | Hiring and Recruiting | Operations and Logistics | Stage Management |…

EAST WEST PLAYERS

East West Players (EWP) is a nonprofit arts organization whose mission is to produce artistic works and educational programs that foster dialogue exploring Asian Pacific experiences.

POSITION SUMMARY

This is a fully in-person position. The Box Office Manager assists with the Audience Services and Box Office Lead in the responsibility for ensuring that all patrons (subscribers, single ticket purchasers and group sales) attending EWP events have an excellent experience from point of purchase through attending performances. In addition, this position is responsible for managing Front of House staff, process and manual creation and upkeep, and assisting the Audience Services and Box Office Lead in the PatronManager ticketing system and other projects on a case-by-case basis.

GENERAL OVERVIEW:

● Represent East West Players’ policies and mission of producing artistic works and educational programs that foster dialogue exploring Asian Pacific experiences with ticket buyers, donors, funders, and artists.

● Troubleshoot any ticketing or customer service issues.

● Accurately input and maintain patron data and information.

● Maintain current knowledge of EWP , the shows, and the Little Tokyo neighborhood.

● Other duties as assigned.

PRIMARY RESPONSIBILITIES:

● Reconcile and close out daily box office transactions and reports, including balancing cash drawer and submitting box office daily report(s) to Management.

● Must be able to work at least 16 performances per productions (see attached addendum).

● Maintain, open, and close the Box Office at the David Henry Hwang Theater, including ensuring proper accounting for ticketing transactions.

● Ticketing transaction responsibilities include but are not limited to: Sales, exchanges, donations, group sales, printing, filing, mailing, distribution, and reconciliation.

● Maintain knowledge of box office systems and procedures, eventual expertise with ticketing software.

● Assist with hiring and training of Box Office and Front of House staff.

● Assist with scheduling and supervision of Box Office and Front of House staff.

● Assist in building seasons and shows on ticketing system(s), in which responsibilities include but are not limited to: Event Instances, Ticket Allocations, Seat Allocations, Discount Codes, and Seat Notes.

● Advise and assist with improvements to Patron Manager and Salesforce CRM systems.

● Assist in creation and upkeep of manuals and processes as needed.

● Recurring tasks including but not limited to: third party ticketing and reporting, inputting audience surveys into online forms, duplicate account and contact reports on PM, and processing ticket donation gifts.

SCHEDULE AND HOURS:

This is a seasonal position specific to the Mainstage Productions for the remainder of EWP's 60th Anniversary Season. Please check out our website at www.eastwestplayers.org for more information.

In the case of rentals or special events that require use of the box office, EWP will reach out to the Box Office Manager for interest in working the event and availability.

The Box Office Manager is expected to be in person at every performance for the remainder of EWP’s 60th Anniversary Season. EWP is open to the Box Office Manager missing (2) performances per

show as long as these requests are communicated ahead of time - prior to the preview performances of each show.

QUALIFICATIONS:

● Knowledge and essential skills

● 2 years of Box Office experience

● Expertise in a ticketing platform (Salesforce/Patron Manager preferred)

● Ability to manage and lead a diverse workforce

● Excellent customer service skills, speaking and writing skills

● Proficiency with Microsoft Office and Google Suite

● Proficiency with Canva or other graphic design software

● Minimum requirements: Essential functions and abilities

● Experience making quick decisions in high-pressure and time-sensitive situations

● Front line patron service appearance and demeanor

● Ability to work long hours seated or standing

● A bility to maintain clean and organized shared work areas

● Ability to work well with other in confined spaces

TO APPLY:

Send resume, cover letter, and availability for work during the remainder of the EWP 60th Anniversary Season to [e-mail]. Please make the subject line of your email “Box Office Manager” No phone calls please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management and Manufacturing

• Industries

  Performing Arts

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