Box Office Lead & Event Ticketing Specialist

asmglobal; Oakland (CA); On-site; USD 36,000 - 52,000; Part time

Job summary

Legends Global in Oakland, CA is seeking a part-time Box Office Lead to supervise part-time ticket sellers and cover box office duties during non-event times, including group sales, consignment, and comps. Open/Close the box office, prepare seller briefings, resolve ticket issues, and process orders via Ticketmaster or AXS while delivering excellent customer service.

Requirements include at least 2 years in a supervisory role, box office experience, and strong organizational and communication

Qualifications

• Minimum 2 years of supervisory experience.
• Experience in a Box Office role.
• Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Pre-interview any potential new hires.
• Perform other duties and responsibilities as assigned by the Box Office management staff.

Skills

Supervisory experience

Box office experience

Ticketing systems familiarity

Customer service

Interpersonal skills

Team leadership

Education

High School Diploma or equivalent

BA/BS Degree preferred

Tools

Ticketmaster

AXS

Job description

Legends Global in Oakland, CA is seeking a part-time Box Office Lead to supervise part-time ticket sellers and cover box office duties during non-event times, including group sales, consignment, and comps. Open/Close the box office, prepare seller briefings, resolve ticket issues, and process orders via Ticketmaster or AXS while delivering excellent customer service.

Requirements include at least 2 years in a supervisory role, box office experience, and strong organizational and communication