Part-Time Box Office Lead: Tickets & Customer Service

ASM Global; Michigan; On-site; USD 36,000 - 52,000; Part time

Job summary

Legends Global is seeking a part-time Box Office Lead to supervise night-shift ticket sellers and manage box office duties during non-event times, including group sales, consignment, comps, and reporting. The role also covers lead responsibilities and ensuring smooth event operations, with a $32.00 hourly wage.

The candidate must have supervisory experience, be highly organized, and available nights, weekends, and holidays. Proficiency with Ticketmaster/AXS is a plus.

Qualifications

• A minimum of 2 years’ experience in a supervisory role.
• Experience in a Box Office role.
• Must be available nights, weekends and holidays.
• Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Pre-interview any potential new hires
• Perform other duties and responsibilities as assigned by the Box Office management staff.

Skills

Interpersonal skills

Customer service

Organization

Communication skills

Education

High School Diploma

BA/BS Degree preferred

Tools

Ticketmaster

AXS

MS Office

Job description

Legends Global is seeking a part-time Box Office Lead to supervise night-shift ticket sellers and manage box office duties during non-event times, including group sales, consignment, comps, and reporting. The role also covers lead responsibilities and ensuring smooth event operations, with a $32.00 hourly wage.

The candidate must have supervisory experience, be highly organized, and available nights, weekends, and holidays. Proficiency with Ticketmaster/AXS is a plus.