Box Office Supervisor (Part Time)

ASM Global; Oakland (CA); On-site; USD 36,000 - 52,000; Part time

Job summary

Legends Global is seeking a part-time Box Office Lead to supervise ticket sellers and handle duties during non-event times, including group sales, consignment, comps, and reporting. The role requires leadership experience and strong customer service skills.

The position involves opening/closing the box office, guiding sellers, and ensuring accurate ticketing through Ticketmaster/AXS. Availability nights, weekends, and holidays is needed, with emphasis on organization and teamwork.

Qualifications

• Minimum of 2 years in a supervisory role.
• Box Office experience preferred.
• Computer skills include Ticketmaster and AXS ticketing systems; MS Excel/Word helpful.

Responsibilities

• Open/Close box office as needed.
• Prepare seller briefing and windows on event nights.
• Serve as first point of contact for ticket resolution for sellers and patrons.
• Sell tickets to events via Ticketmaster or AXS.
• Provide excellent customer service to patrons.
• Lead and set an example for ticket sellers.
• Process group, consignment, comps, and sales orders; send reports via Ticketmaster/AXS.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Problem solving

Team leadership

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

BA/BS Degree Preferred

Tools

Ticketmaster

AXS

MS Office

Job description

Summary

This part time position is a lead who is responsible for supervision of part time ticket sellers at the box office. They are also responsible for box office duties during non-event time including group sales, consignment, comp tickets and reporting.

Part Time Hourly Wage $32.00

Essential Duties and Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Pre-interview any potential new hires
• Perform other duties and responsibilities as assigned by the Box Office management staff.

Qualifications

• A minimum of 2 years' experience in a supervisory role.
• Experience in a Box Office role
• Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Work with a sense of urgency and priority
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills
• Must be available nights, weekends and holidays.
• Ability to interact with all levels of staff including management and clients.

Education and/or Experience

High School Diploma or equivalent (BA/BS Degree Preferred).

Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word

Skills and Abilities

• Excellent organizational, problem solving, written, and verbal communication skills required.
• Strong attention to detail is required and comfortable working with data.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Close vision for review of information on a PC monitor, as well as, hard copy output.

Manual dexterity for regular use of hands for typing is required.

May spend long hours in sitting at computer viewing computer monitor.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.