Box Office Lead - Event Management & Ticketing

Duke University; Durham (NC); On-site; USD 46,000 - 73,000; Full time

Job summary

Duke University in Durham, North Carolina, is seeking an Assistant Manager, Event Management and Ticketing to lead Box Office operations, ticketing configurations, and customer service for campus performances and events. The role will coordinate ticket sales across in-person, phone, mail, and online channels while ensuring a seamless guest experience.

The position also supervises student employees, develops training resources, and aligns operations with PCI-DSS and ADA standards, reporting to

Qualifications

• Bachelor's degree required.
• One year of experience in arts, events, conference planning, student activities or related field.
• Experience with ticketing management systems; AudienceView preferred.
• Experience working with students in a higher education environment.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Lead Box Office operations and customer experience.
• Configure and maintain ticketed events and access configurations.
• Supervise and develop student employees.
• Develop training resources and client support programs.
• Drive operational excellence and compliance.
• Support strategic and organizational priorities.

Skills

Event management

Customer service

Staff supervision

Ticketing systems

Communication

Education

Bachelor's degree

Tools

AudienceView

Ticketing software

Website maintenance

Job description

Duke University in Durham, North Carolina, is seeking an Assistant Manager, Event Management and Ticketing to lead Box Office operations, ticketing configurations, and customer service for campus performances and events. The role will coordinate ticket sales across in-person, phone, mail, and online channels while ensuring a seamless guest experience.

The position also supervises student employees, develops training resources, and aligns operations with PCI-DSS and ADA standards, reporting to