Box Office Lead: Event Management & Ticketing

Duke Clinical Research Institute; Durham (NC); On-site; USD 46,000 - 73,000; Full time

Job summary

Duke University in Durham, NC invites applications for Assistant Manager, Event Management and Ticketing. You will lead Box Office operations, ticketing configuration, and customer service for performances and campus events.

Qualifications include a bachelor's degree and at least one year in arts events or related fields; experience with ticketing systems (AudienceView preferred) and strong communication, organization, and staff supervision skills.

Qualifications

• Bachelor's degree in arts management, theater, or related field.
• One year of experience in arts events, special events, conference planning, student activities, or related field.
• Experience with ticketing management systems; AudienceView preferred.
• Experience working with students in a higher education environment.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Lead Box Office operations and customer experience to ensure efficient, accurate service.
• Manage ticketing systems and event configuration, including seating and pricing setups.
• Supervise and develop student employees and training resources.
• Develop training resources and client support programs for campus stakeholders.
• Drive operational excellence, compliance, and maintain accurate records and procedures.
• Support strategic and organizational priorities and contribute to university goals.

Skills

Communication skills

Organizational skills

Project management

Customer service

Multi-priority handling

Education

Bachelor's degree

Tools

AudienceView

Ticketing systems

Website maintenance

Job description

Duke University in Durham, NC invites applications for Assistant Manager, Event Management and Ticketing. You will lead Box Office operations, ticketing configuration, and customer service for performances and campus events.

Qualifications include a bachelor's degree and at least one year in arts events or related fields; experience with ticketing systems (AudienceView preferred) and strong communication, organization, and staff supervision skills.