Box Office & Guest Services Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 30,000 - 36,000; Full time

Job summary

Grand Sierra Resort is seeking a Box Office Clerk to serve as the main point of contact for guests purchasing and picking up Grand Theatre tickets. You will handle check-out procedures, inform guests about upcoming events and prices, and use ticketing systems including Ticketmaster.

The role requires strong guest service, problem solving, and the ability to work across shifts, including nights, weekends, and holidays. Must be 21+ and able to maintain calm under pressure.

Qualifications

• Experience in box office operations preferred.
• Excellent customer service and communication skills.
• Ability to handle high pressure situations.
• Familiarity with ticketing systems (Ticketmaster and web-based box office).
• Must be 21 years of age or older.
• Willingness to work holidays, nights, and weekends.

Responsibilities

• Main point of contact for guests to purchase and pick up Grand Theatre event tickets.
• Responsible for check-out procedures as they pertain to the Box Office.
• Inform guests about upcoming Grand Theatre events and prices.
• Provide exceptional guest service, problem solving skills and ticketing system knowledge including Ticketmaster and web-based box office services.
• Make, return and follow up on calls to maintain proper communication with clients, guests, team members and corporate management.
• Process and sell Grand Theatre tickets for events in person and on the phone for the Box Office.
• Any other duties as assigned within the scope of this position.

Skills

Multi-tasking

Guest service

Reading & writing

Clerical

Problem solving

Independent judgment

Decision making

Shift flexibility

Education

Box office experience or related education

Job description

Grand Sierra Resort is seeking a Box Office Clerk to serve as the main point of contact for guests purchasing and picking up Grand Theatre tickets. You will handle check-out procedures, inform guests about upcoming events and prices, and use ticketing systems including Ticketmaster.

The role requires strong guest service, problem solving, and the ability to work across shifts, including nights, weekends, and holidays. Must be 21+ and able to maintain calm under pressure.