Box Office & Guest Services Specialist

V Theater Box Office; Las Vegas, Northern (NV, KY); Híbrido; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

V Theater Group LLC in Las Vegas, NV is seeking a part-time Box Office Agent to provide excellent guest service and manage reservations, orders, and ticketing at the box office or call center. You will input data into the in-house system, upsell upgrades, and help with ticket auditing while maintaining accurate records.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced, high-volume theater setting, with duties covering opening/closing procedures and

Formación

• High school diploma or equivalent preferred.
• 2+ years of proven experience in a box office, ticketing, or concierge position.
• Proven experience in customer service.
• Experience working with an electronic ticketing system.
• 1+ years of ticket auditing experience preferred.

Responsabilidades

• Provide excellent customer service and work with the box office team to provide the same.
• Assist guests at the box office counter with reservations, new orders, and relevant questions.
• Input all reservations and orders into the in-house ticketing system.
• Collect required paperwork, payment, and/or vouchers for each order.
• Promote upgrades on every order.
• Assist with scanning, ticket taking, and theater check-in for shows.
• Answer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center.
• Perform ticket auditing function at theater or corporate call center.
• Assist in conflict resolution with guests, escalating concerns to management as needed.
• Follow all opening and closing procedures as needed.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving shows and services.
• Uphold payment handling policy and ensure all revenue is reported properly.
• Collect all paperwork obtained throughout your shift and turn in for auditing at the close of each shift.
• Maintain professional and technical knowledge of in-house ticketing system, reporting discrepancies and/or misfunction to management.
• Ensure your station is stocked for your shift.
• Assist with line management, ensuring customers are moving through the process at a steady pace.
• Assist with fraud detection with guests and immediately report any findings to management.
• Participate in company training sessions.
• Perform additional tasks and duties as assigned.

Conocimientos

Customer service

Ticketing system

Communication skills

Multi-tasking

Teamwork

Educación

High school diploma

Equivalent preferred

Herramientas

Electronic ticketing system

Descripción del empleo

V Theater Group LLC in Las Vegas, NV is seeking a part-time Box Office Agent to provide excellent guest service and manage reservations, orders, and ticketing at the box office or call center. You will input data into the in-house system, upsell upgrades, and help with ticket auditing while maintaining accurate records.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced, high-volume theater setting, with duties covering opening/closing procedures and