Box Office Guest Services Specialist

Prucenter; Jersey City (NJ); On-site; USD 29,000 - 32,000; Part time

Job summary

Loew’s Jersey Theatre is seeking a part-time Box Office Representative to assist guests at live events. You will sell admission tickets, help with seating, and provide accessibility support while ensuring a welcoming, accurate guest experience in Jersey City, NJ.

You will verify tickets, guide guests to exits, manage lost items, and contribute to sustainability efforts. Strong communication, detail orientation, and teamwork are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Familiarity with Microsoft Office Suite.
• Strong attention to detail, quality, and accuracy.
• Strong relationship-building and communication skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Sell and collect admission tickets and passes from patrons at events.
• Greet guests attending events who come to the box office.
• Examine tickets or passes to verify authenticity using approved ticketing systems.
• Provide assistance for guests with accessibility needs.
• Know the venue layout and direct guests to restrooms, concessions, and seats.
• Identify potentially fraudulent tickets or credentials and escalate to leadership.
• Resolve seating disputes and guest concerns with management involvement.
• Assist guests in finding seats and guiding to exits during emergencies.
• Assist guests with lost articles and direct them to lost-and-found processes.
• Participate in sustainability efforts, including recycling and waste sorting.
• Close the venue with team members after events.

Skills

Microsoft Office

Attention to detail

Communication skills

Teamwork

Independent work

Education

High school diploma

Job description

Loew’s Jersey Theatre is seeking a part-time Box Office Representative to assist guests at live events. You will sell admission tickets, help with seating, and provide accessibility support while ensuring a welcoming, accurate guest experience in Jersey City, NJ.

You will verify tickets, guide guests to exits, manage lost items, and contribute to sustainability efforts. Strong communication, detail orientation, and teamwork are essential for success in this role.