Box Office & Guest Services Associate (Part-Time)

Renaissance Performing Arts Association; Mansfield (OH); On-site; USD 215,000 - 358,000; Part time

Benefits offered by this job

Free admission to Renaissance Theatre

Discounted concessions

Flexible scheduling

Skill development in customer service,

Theatre operations and guestexperience

Community connection

Potential for advancement

Job summary

Renaissance Performing Arts Association in Mansfield, OH seeks a Part-Time Patron Services Associate to welcome guests, sell tickets, and support box office operations during show nights and weekday hours. You will handle cash, process exchanges, and provide accurate information about accessibility, seating, and concessions.

We value friendly, professional staff who stay calm under pressure, maintain professional attire, and work closely with the Patron Services Manager and FOH crew to ensure an

Qualifications

• Background in customer service or hospitality.
• Cash handling experience.
• Computer skills — Google Suite; ability to learn new ticketing software quickly.
• Availability for core hours — Tuesday–Friday, 12:00 pm – 5:00 pm (non-negotiable).
• Flexibility for show nights — Available to work evening and weekend shifts during productions.
• Friendly, professional demeanor — Warm on the phone and in person; calm under pressure.
• Professional attire and appearance — You show up looking professional and approachable.
• Reliable and punctual — You show up when scheduled; patrons and the team count on you.
• Cooperative mindset — You work well with the Patron Services Manager and FOH crew; open to feedback.

Responsibilities

• Sell single tickets and subscriptions via phone and ticket window.
• Answer guest questions about shows, seating, accessibility accommodations.
• Process ticket exchanges, refunds, and special requests.
• Encourage renewals and season ticket purchases.
• Maintain warm, professional communication in person and over the phone.
• Use the Renaissance Theatre ticketing system accurately and efficiently.
• Process transactions with attention to detail.
• Generate reports and troubleshoot system issues; escalate as needed.
• Maintain ticket inventory and print will-call tickets.
• Handle cash, credit, and digital payments; balance drawer at end of shift.
• Reconcile sales and prepare deposits; maintain security in all transactions.
• Create welcoming atmosphere for every patron; address concerns calmly.
• Provide information about accessible seating, parking, concessions; assist with accommodations.
• Build relationships with regular patrons and season subscribers.
• Ensure every interaction reflects the Ren's values.
• On show nights, rotate between box office and FOH duties as scheduled.
• Operate concessions POS and keep area stocked and clean.
• Greet guests, scan tickets, direct patrons to seats, distribute programs.
• Assist with beverage service (if trained), support bar operations and cash handling.
• Assist with opening/closing procedures; keep theatre spaces guest-ready; monitor auditorium during performances.
• Jump in to support other patrons or team members as needed.

Skills

Customer service

Hospitality

Strong communication

Reliability and punctuality

Flexibility

Professional demeanor

Tools

Google Suite

Ticketing software

Job description

Renaissance Performing Arts Association in Mansfield, OH seeks a Part-Time Patron Services Associate to welcome guests, sell tickets, and support box office operations during show nights and weekday hours. You will handle cash, process exchanges, and provide accurate information about accessibility, seating, and concessions.

We value friendly, professional staff who stay calm under pressure, maintain professional attire, and work closely with the Patron Services Manager and FOH crew to ensure an