Box Office Experience Specialist

Insomniac Music Group; Seattle (WA); On-site; USD 28,000 - 30,000; Full time

Job summary

Insomniac is seeking a Box Office Attendant to provide exceptional customer service at ticketing locations. You will verify orders, distribute tickets, and resolve scanning issues with courtesy.

The role requires handling cash and card transactions using Front Gate POS in a lively festival setting, with travel and lodging not provided. Applicants should have sales or customer service experience, comfort with computers, and a professional demeanor.

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Employee must maintain and carry a valid driver’s license at all times.

Responsibilities

• Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions
• Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
• Keep area clean and organized
• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
• Take extraordinary initiative when answering attendee’s questions
• Treat all attendees with equal respect and sincerity
• Understand evacuation procedures and safe refuge locations prior to the opening of each show
• Report to Box Office Management

Skills

Sales experience

Computer literacy

Professional communication

Background check

Driver's license

Job description

Insomniac is seeking a Box Office Attendant to provide exceptional customer service at ticketing locations. You will verify orders, distribute tickets, and resolve scanning issues with courtesy.

The role requires handling cash and card transactions using Front Gate POS in a lively festival setting, with travel and lodging not provided. Applicants should have sales or customer service experience, comfort with computers, and a professional demeanor.