Box Office Associate — Part-Time, Evenings & Weekends

THEATRE PHILADELPHIA; Philadelphia (Philadelphia County); On-site; USD 16,531 - 24,796; Part time

Job summary

FringeArts is seeking a Box Office Associate to support the citywide box office operations during curated performances. The role involves selling tickets online, by phone, and in person, handling inquiries, and preparing reports.

You will work evenings and weekends, with occasional weekday shifts, reporting to the Box Office Manager and Patron Services Director. Prior FOH or ticketing experience is preferred.

Qualifications

• Meticulous attention to detail.
• Superior organizational skills.
• Friendly, enthusiastic and courteous demeanor.
• Excellent troubleshooting skills and good judgment.
• Ability to process ticketing transactions using Patron Manager software.

Responsibilities

• Assist in managing FringeArts box office operations at venues throughout the city.
• Field web, walk-up and phone sales.
• Handle customer complaints and inquiries.
• Respond to artist requests for daily sales reports and door lists.
• Create membership cards and mail to members when purchased.
• Work with Festival Marketing, Programming and Development on discounts, changes and VIP tickets.
• Qualify ticket orders daily and assist with post-show reports.
• Track the cash bank before, during, and after performances.

Skills

Meticulous attention to detail

Superior organizational skills

Friendly, enthusiastic and courteous

Excellent troubleshooting skills

Patron Manager software proficiency

Tools

Patron Manager software

Job description

FringeArts is seeking a Box Office Associate to support the citywide box office operations during curated performances. The role involves selling tickets online, by phone, and in person, handling inquiries, and preparing reports.

You will work evenings and weekends, with occasional weekday shifts, reporting to the Box Office Manager and Patron Services Director. Prior FOH or ticketing experience is preferred.