Box Office Associate

THEATRE PHILADELPHIA; Philadelphia (Philadelphia County); On-site; USD 16,531 - 24,796; Part time

Job summary

FringeArts is seeking a Box Office Associate to support the citywide box office operations during curated performances. The role involves selling tickets online, by phone, and in person, handling inquiries, and preparing reports.

You will work evenings and weekends, with occasional weekday shifts, reporting to the Box Office Manager and Patron Services Director. Prior FOH or ticketing experience is preferred.

Qualifications

• Meticulous attention to detail.
• Superior organizational skills.
• Friendly, enthusiastic and courteous demeanor.
• Excellent troubleshooting skills and good judgment.
• Ability to process ticketing transactions using Patron Manager software.

Responsibilities

• Assist in managing FringeArts box office operations at venues throughout the city.
• Field web, walk-up and phone sales.
• Handle customer complaints and inquiries.
• Respond to artist requests for daily sales reports and door lists.
• Create membership cards and mail to members when purchased.
• Work with Festival Marketing, Programming and Development on discounts, changes and VIP tickets.
• Qualify ticket orders daily and assist with post-show reports.
• Track the cash bank before, during, and after performances.

Skills

Meticulous attention to detail

Superior organizational skills

Friendly, enthusiastic and courteous

Excellent troubleshooting skills

Patron Manager software proficiency

Tools

Patron Manager software

Job description

The Box Office Associate is responsible for assisting in managing the FringeArts Box Office and staffing Box Office at FringeArts curated performances. This person reports directly to the Patron Services Director and works closely with our Marketing and Development Departments. The Box Office Associate’s duties include but are not limited to:

• Work with Marketing and Programming staff to become familiar with Festival shows
• Learn all B.O. policies and procedures (i.e., refunds, exchanges, managing venue capacities, holds/comps, taking tickets off sale)
• Field web, walk up and phone sales
• Handle customer complaints and inquiries
• Respond to Artist requests for daily sales reports and door lists
• Create membership cards and mail/issue to members when purchased
• Work closely with Festival Marketing, Programming, and Development regarding matters including, but not limited to: added discounts, programming changes, and VIP press tickets.
• Qualify ticket orders daily
• Assist with post show reports
• Manage check in, waitlist, and walk up sales before performances at various venues throughout the city
• Track the cash bank before, during and after performances
• Be available to answer for consultation for post-festival questions/concerns by regarding reports, reconciliations, customer or artist inquiries or complaints

The Box Office Associate is a part-time, hourly position. Hours are primarily evening and weekend with occasional weekday shifts. The Box Office Associate reports directly to the Box Office Manager and Patron Services Director.

Requirements

• Meticulous attention to detail.
• Superior organizational skills.
• Friendly, enthusiastic and courteous demeanor.
• Excellent troubleshooting skills and good judgment.

Preferred

• Previous FOH experience
• A passion for the performing arts.
• Ability to process ticketing transactions using Patron Manager software.