Box Office Associate: Live Event Ticketing & Guest Service

Live Nation Entertainment; San Francisco (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking an entry-level guest services associate in San Francisco’s live entertainment environment. You will handle cash, assist guests, answer phones, manage Will Call duties, and support ticketing operations with a customer-first approach.

The role emphasizes strong communication, reliability, and comfortable work in a fast-paced venue setting, including basic computer and POS use, with opportunities to learn about live events and entertainment operations.

Qualifications

• Experience in cash handling and guest relations.
• Basic computer operation and POS familiarity.
• Strong communication and multi-tasking abilities.
• Ability to work in a high-volume environment.
• High school diploma or equivalent.

Responsibilities

• Cash handling and checkout procedures
• Maintain superior customer service in person and on the phone
• Answer calls with prompt and courteous attitude
• Guest relations and Will Call window responsibilities
• Assist with opening/closing paperwork and ticketing processes
• Know your talent and entertainment offerings
• Maintain a positive attitude and professional appearance

Skills

Phone handling

Cashiering

Customer service

Typing 30 wpm

Windows basics

POS systems

Multi-tasking

Attention to detail

Communication

Teamwork

Education

High School Diploma

Tools

Windows-based PC programs

Point of Sale (POS)

Job description

Live Nation Entertainment is seeking an entry-level guest services associate in San Francisco’s live entertainment environment. You will handle cash, assist guests, answer phones, manage Will Call duties, and support ticketing operations with a customer-first approach.

The role emphasizes strong communication, reliability, and comfortable work in a fast-paced venue setting, including basic computer and POS use, with opportunities to learn about live events and entertainment operations.