Box Office Associate: Guest Services & Ticket Sales

VenuWorks; Skokie (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

VenuWorks is seeking a Kiosk/Ticket Office Associate to assist patrons with performances and ticket policies. Responsibilities include handling cash, processing sales with Ticketmaster software, and delivering excellent customer service in person and over the phone.

The role requires professional appearance, effective communication, and the ability to assist in enforcing venue policies and emergency procedures as needed.

Qualifications

• Experience providing customer service at ticket offices.
• Ability to handle cash and maintain accurate financial transactions.
• Provide information about performances and policies to patrons.
• Uphold professional appearance and conduct.
• Assist in enforcing building policies and emergency procedures.

Responsibilities

• Operate the ticket office under supervision of the Ticket Office Manager.
• Handle cash and process transactions accurately.
• Provide information on performances and ticket policies to patrons.
• Support patrons via phone and in person.
• Use Ticketmaster software to process sales.
• Assist in enforcing venue policies.
• Respond to emergencies and provide assistance.
• Perform related tasks as assigned.

Skills

Customer service

Cash handling

Information provision

Emergency response

Professional appearance

Phone support

Tools

Ticketmaster software

Job description

VenuWorks is seeking a Kiosk/Ticket Office Associate to assist patrons with performances and ticket policies. Responsibilities include handling cash, processing sales with Ticketmaster software, and delivering excellent customer service in person and over the phone.

The role requires professional appearance, effective communication, and the ability to assist in enforcing venue policies and emergency procedures as needed.