Box Office Assistant (Victoria Theatre)

Calderdale Council; Virginia; On-site; USD 31,000 - 38,000; Part time

Job summary

The Victoria Theatre, part of Calderdale Council, is recruiting a Part-time Box Office Assistant to join the Box Office Team in Halifax. You will sell tickets and provide administrative support for the box office service.

Candidates should have experience working with the public, strong IT and Office skills, and be able to work across a 7-day roster including evenings and bank holidays. The role is an annual hours contract with on-site work.

Qualifications

• GCSE Grade 4/C or above in Maths and English, or demonstrable experience.
• Experience of working directly with the public.
• Demonstrate excellent customer care.
• Telephone experience in a sales environment.
• Experience of taking bookings and inputting customer data.
• Experience of handling cash, credit/debit cards, banking and cashing up procedures.
• Working within a busy customer facing office environment.
• Confidence with working independently and on own initiative.
• Organised approach to administration and managing workloads.
• Demonstrable experience with IT packages and customer databases.
• GDPR knowledge.

Responsibilities

• Sell tickets and provide administrative support for box office services.
• Maintain high levels of customer care for Victoria Theatre customers.
• Handle bookings, data entry and cash handling in a busy office.
• Work flexibly across evenings, weekends and holidays as rosters permit.
• Assist with daily administrative duties to ensure smooth box office operations.

Skills

GCSE Maths/English

Customer care

Telephone sales

Bookings data input

Cash handling

Microsoft Office

GDPR knowledge

Education

GCSE Maths/English

Tools

Microsoft Office

Customer databases

Job description

The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and Community groups.

The Victoria Theatre is looking for highly motivated person to join the Box Office team. The successful applicant will be a part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.

Suitable candidates will have experience of working with the public (both in person and on the telephone) in a busy deadline driven, customer facing environment. Good computer skills, communication skills along with Office administration skills are essential.

Candidates must be flexible to be able to work during the week, evenings, weekends, and Bank Holidays across a 7 day week. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.

An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers. To ensure that all identified administrative duties are undertaken to ensure a smooth running of the Box Office service.

Box Office Assistant (Victoria Theatre)

Company: Calderdale Council Salary: from £26,016 a year, pro rata Hours: Part-time Location: halifax, HX1 1TS Working pattern: On-site Job type: Permanent Posting date: 30 Oct 2026 Closing date: 15 Nov 2026

Summary

The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and Community groups.

The Victoria Theatre is looking for highly motivated person to join the Box Office team. The successful applicant will be a part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.

Suitable candidates will have experience of working with the public (both in person and on the telephone) in a busy deadline driven, customer facing environment. Good computer skills, communication skills along with Office administration skills are essential.

Candidates must be flexible to be able to work during the week, evenings, weekends, and Bank Holidays across a 7 day week. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.

An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers. To ensure that all identified administrative duties are undertaken to ensure a smooth running of the Box Office service.

The Ideal Candidate will need to have the essential skills below

• GCSE Grade 4/C or above in Maths and English, or demonstrable experience
• Experience of working directly with the public
• Demonstrate excellent customer care
• Telephone experience in a sales environment
• Experience of taking bookings and inputting customer data
• Experience of handling cash, credit/debit cards, banking and cashing up procedures.
• Working within a busy customer facing office environment
• Confidence with working independently and on own initiative
• Organised approach to administration and managing workloads
• Proven ability to use IT packages including standard Microsoft Office software and customer databases Demonstrable Experience
• GDPR knowledge

Closing Date: Sunday 15th November 2026

Interview Date: Week commencing 23rd November 2026

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About Disability Confident

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