Boutique Wellness Concierge (Part-Time)

Hydration Room; Santa Monica (CA); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

PTO

Medical/Dental/Vision

401(k)

Career development

IV therapy

Flexible scheduling

Parental leave

Job summary

Hydration Room in Santa Monica is seeking a Wellness Coordinator to deliver warm, high-end service as the first point of contact for patients. You’ll check in patients, verify paperwork, answer questions, schedule appointments, and assist the RN in a fast-paced wellness clinic.

This part-time role requires 2–4 shifts per week with at least one weekend shift, flexible hours between 8:00am–8:00pm, and a background in premium customer service or boutique hospitality.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality - preferred.
• Schedule flexibility between 8:00am – 8:00pm.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at all listed locations.

Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Maintain compassion and kindness for all patients.
• Always maintain client confidentiality and dignity.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Skills

High-end customer service

Premium hospitality

Education

High school diploma or equivalent

Tools

POS systems

Scheduling systems

Job description

Hydration Room in Santa Monica is seeking a Wellness Coordinator to deliver warm, high-end service as the first point of contact for patients. You’ll check in patients, verify paperwork, answer questions, schedule appointments, and assist the RN in a fast-paced wellness clinic.

This part-time role requires 2–4 shifts per week with at least one weekend shift, flexible hours between 8:00am–8:00pm, and a background in premium customer service or boutique hospitality.