Boutique Studio Lead — Guest Experience & Sales

JETSET Pilates; Weston (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

JETSET Pilates seeks a proactive Studio Lead to manage front-desk operations, greet clients, and support instructors. You will drive memberships and class package sales, maintain a welcoming studio environment, and coordinate with the General Manager to ensure smooth daily operations.

Responsibilities include answering calls and emails, processing sales accurately, and staying up-to-date on policies and pricing to provide precise information to clients and staff.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates seeks a proactive Studio Lead to manage front-desk operations, greet clients, and support instructors. You will drive memberships and class package sales, maintain a welcoming studio environment, and coordinate with the General Manager to ensure smooth daily operations.

Responsibilities include answering calls and emails, processing sales accurately, and staying up-to-date on policies and pricing to provide precise information to clients and staff.