Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates; Salt Lake City (UT); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

A boutique fitness studio in Salt Lake City is seeking a dynamic Studio Lead to provide exceptional customer service and assist instructors. The role includes greeting clients, processing sales, maintaining a tidy environment, and effectively solving client queries. Ideal candidates are customer-oriented and ready to work flexible hours, including weekends. Join a team that values rapport with clients and a welcoming atmosphere.

Formación

• Dynamic team member with customer service skills.
• Ability to assist instructors and clients effectively.
• Must be available for morning, evening, and weekend shifts.

Responsabilidades

• Assist clients and instructors throughout their visits.
• Maintain cleanliness of the studio and front desk area.
• Sell membership packages and process retail transactions.

Conocimientos

Customer service

Communication

Sales skills

Herramientas

Client Relationship Manager (CRM) system (AXLE)

Descripción del empleo

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.