Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness studio in Jacksonville seeks a Studio Lead to assist clients and instructors in delivering exceptional service. The role includes managing customer interactions, processing sales, and maintaining a clean environment. Ideal candidates will have strong customer service and communication skills, along with a commitment to providing a welcoming atmosphere. Flexibility in scheduling for morning, evening, and weekend shifts is required.

Qualifications

• Experience in customer service and sales.
• Ability to maintain a clean and organized environment.
• Strong communication skills to assist clients effectively.

Responsibilities

• Assist in delivering exceptional boutique fitness experiences.
• Provide high-level customer service to clients and visitors.
• Greet and check-in clients professionally.

Skills

Customer service

Sales

Communication

Tools

Client Relationship Manager (CRM)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.