Boutique Studio Front Desk & Member Experience Lead

Jetsetpilates; Wayne (PA); On-site; USD 34,000 - 52,000; Full time

Job summary

JETSET Pilates Studio Leads provide exceptional client service, assist instructors, and handle front desk tasks including phones, emails, and sales. They ensure a welcoming environment and support morning, evening, and weekend shifts.

Responsibilities include greeting clients, selling memberships, maintaining the lobby, and aiding staff with opening/closing duties while upholding JETSET Pilates Standards of Service.

Qualifications

• Experience in a front desk or retail environment.
• Ability to greet and check-in clients professionally.
• Comfort with selling memberships and class packages.

Responsibilities

• Greet and check-in clients and thank them as they leave.
• Sell memberships and class packages in-person, online, and over the phone.
• Answer phones, respond to emails, and handle inquiries.
• Maintain a clean and organized front desk and lobby.
• Assist Instructors with opening and closing duties.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Retail sales

Phone support

Communication

Tools

AXLE CRM

Job description

JETSET Pilates Studio Leads provide exceptional client service, assist instructors, and handle front desk tasks including phones, emails, and sales. They ensure a welcoming environment and support morning, evening, and weekend shifts.

Responsibilities include greeting clients, selling memberships, maintaining the lobby, and aiding staff with opening/closing duties while upholding JETSET Pilates Standards of Service.